Incharge - OPD

Role & responsibilities

Responsible for the efficient functioning of the OP & ER/Triage.

Adherence to Nursing Clinical standards:

• Responsible for the Op & ER routine, equipment and patients.

• Ensures professional handover and takeover of shift.

• Coordinates closely with Guest Relations to plan resource deployment based on appointments; when expected to be busy, to escalate if resources are required.

• Understands patient & consultant requirements and plans resource deployment.

• Ensures efficient staffing, material and equipment availability.

• Assigns duty ensuring mix of experience and skill, senior and junior, per shift.

• Ensures nurses are competent and can handle tasks assigned to them.

• Ensures nurses follow the protocols without exception.

• Responsible for accurate medical history of the patient required by the consulting physician.

• Assist gynecologists, obstetricians and pediatricians in procedures treating mothers, pediatrics and neonates.

• Ensure all investigations are carried out as advised by the doctor.

• Handles emergencies competently & calmly; provides guidance & decisions in a timely manner.

• Ensures NS is informed of any incidents immediately.

• Ensures medication safety and practices patient safety protocols.

• Upholds patient rights and maintains confidentiality of patient information: medical and personal; avoids any violation by ensuring no discussion of patient identifiable information in non-secure areas.

• Provides health education and counseling to patient and attendants.

• Implements the infection control practices.

• Implements NABH & Nursing Excellence standards.

• Competently handles all equipment used in patient care; ensures team is competent in usage; ensures equipment is serviceable and readily available.

• Maintain records, reports and registers as per organizational standards.

• Accurately captures data, ensures documentation is complete and correct, tracks Nursing Quality Indicators and reports accurately.

• Responsible for Inventory management and cost control; ensures no misuse or wastage.

• Co-ordinates with Billing team regarding investigations and billing activities.

• Works closely with clinical services team to ensure efficient care.

Responsible for Outstanding Service Experience Delivery:

• Ensures team is well-groomed as per standard; maintain discipline and decorum

• Responsible for the implementation of the Service Vision ensures Nurses deliver services that delight customers.

Manages the OP floor services, coordinating with support service departments to ensure

• customers are comfortable and services are as per standard.

• Maintains cordial inter-personal relationship within the team and other departments.

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Consultant Relationship:

• Has a good relationship with consultants and works well with them.

Team

• Inspires and leads team effectively.

• Creates and maintains cordial relationships within the team and with other departments.

• Ensure Induction and training of team as per protocol.

• Resolve immediate problems and delegate tasks appropriately.

• Prepares effective training modules, regularly conducts coaching at bedside to enhance team skills on the job.

• Conduct appraisals fairly and objectively; encourages and helps develop team skills.

• Develops competent 2nd line.

Ensures retention of team.

Preferred candidate profile

Strong functional /Clinical Skills, ability to plan & execute work, aware of NABH & Nursing Excellence standards; ability to document accurately; MS skills

Supervisory Skills; Team Management; Communication Skills; Interpersonal skills; Problem Solving & Decision making; Ability to anticipate emergencies; patient and calm especially during emergencies.