Senior Consultant OFSAA AMS

12 hours ago

Mumbai, Maharashtra, India Oracle Financial Services Software Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Senior Consultant_OFSAA AMS

Our Ideal Candidate

  • Preferably worked in Banking Support Projects in L2/L3 capacity and led few L1/L2 team members.
  • Experience in OFSAA Implementation / product support / development for 3+ Years.
  • Hands-on experience in writing Oracle queries, possess problem solving skills and also has customer facing experience.
  • Exposure to ITIL-based processes such as Incident Management, Problem Management, and Change Management.
  • Aspire to learn new tools as per the project needs.
  • Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
  • Experience in client handling, RCA writing, production / Patch deployment etc.
  • Handled Severity 1 issues and has worked in shifts as required.

Your Responsibilities

As an integral part of the AVAS team you will be responsible for the following –

  • Serve as the First point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
  • Run / Monitor /Debug Periodic Batches
  • Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
  • Analyze application logs, backend services, and infrastructure metrics to troubleshoot issues effectively.
  • Collaborate with L1/L2 /L3 support teams, developers, QA, and DevOps to resolve complex technical problems.
  • Participate in ITIL-based processes such as Incident Management, Problem Management, and Change Management.
  • Contribute to the planning and verification of deployments, ensuring rollback and recovery procedures are defined and evaluated.
  • Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
  • Develop and improve monitoring and alerting strategies to proactively detect and address issues.
  • Support audits and compliance checks related to application stability, access, and change control.
  • Participate in an on-call rotation to provide after-hours support as needed.

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