Client Advisor

3 days ago

Gurgaon, Haryana, India Good Earth Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Functional Title:
Relationship Manager

Department:
Retail

Position Location:
Gurgaon

Reports to:
Shop Head

Areas of Impact:
Retail

Purpose:

To deliver Good Earth's unparalleled customer experience in the boutique luxury retail environment by curating personalized journeys for each guest. This role goes beyond sales, it is about being a
stylist and storyteller
who inspires customers with the art of living beautifully, weaving product stories into experiences that resonate with their lifestyle and home.

RESPONSIBILITIES:
Customer Experience

  • Act as a
    home style advisor
    and storyteller, interpreting Good Earth's collections into meaningful, aesthetic recommendations for customers.
  • Curate product stories that highlight craftsmanship, design inspirations, and cultural roots.
  • Ensure a warm
    meet-and-greet approach
    so every customer feels valued and personally attended to.
  • Understand customer needs, preferences, and lifestyle, and translate them into tailored solutions for their home.
  • Maintain Visual Merchandising (VM) and displays in the Home category to reflect the brand's storytelling and aesthetic standards.
  • Resolve customer escalations gracefully, with empathy and tact, escalating to Shop Head when required.

Business & Operations Responsibility

  • Own and deliver monthly category sales targets through consultative selling and storytelling-led engagement.
  • Build and nurture relationships with both new and repeat clients, turning them into loyal advocates of the brand.
  • Monitor and analyze category performance, proactively suggesting solutions for gaps in sales or customer engagement.
  • Keep a close check on inventory availability, stock-outs, and replenishment needs to ensure seamless customer journeys.
  • Support Shop Head and Floor Manager in upkeep, maintenance, and operational excellence of the Home section.

Collaboration

  • Inspire and lead by example through high performance, creativity, In store customer Insights and positive energy.
  • Maintain excellent working relationships with in-store colleagues, backend business, marketing, and HO support teams.
  • Collaborate with the Visual Merchandising team to ensure the Home category reflects seasonal stories and brand campaigns.
  • Work with the Floor Manager to uphold hygiene, presentation, and experiential standards across the store.

CANDIDATE PROFILE:

  • Background in
    luxury retail, styling, or interior/home décor advisory
    preferred.
  • Strategic thinking aesthetic sensitivity and love for craft
  • Digital fluency (CRM systems, WhatsApp clienteling, analytics tools)
  • Strong storytelling ability to connect product narratives with customer aspirations.
  • Passion for design, craftsmanship, and lifestyle aesthetics.
  • Excellent interpersonal, communication, Styling and consultative selling skills.
  • Positive, self-motivated, and able to thrive in a boutique luxury retail setting.

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