Cloud Infrastructure Engineer

Person Specification:

ISG is looking to recruit a Cloud Infrastructure Engineer with solid hands-on experience across Microsoft Azure, hybrid infrastructure and with foundational DevOps capabilities. The ideal candidate's primary strength will be a mix of Azure operations, cloud infrastructure, and hybrid infrastructure support, with DevOps experience as a strong and valued secondary skillset.

The successful candidate will have excellent communication skills,

strong problem-solving ability, and a structured approach to project delivery, with a desire to continuously improve reliability and performance across platforms.

You do not need to be a full DevOps specialist, but you

must be comfortable with the fundamentals and eager to

deepen your expertise. This role provides hands-on exposure and mentoring to grow those skills into a more rounded DevOps capability

Job Description:

Azure Infrastructure (Primary Focus)

• Deploy, operate, and maintain Azure services to host and support corporate business platforms. Including App Service, VMs, Storage, Key Vault, SQL/SQL Managed Instance, and identity components.
• Troubleshoot infrastructure and platform issues end-to-end, including performance issues.
• Support hybrid cloud environments and contribute to ongoing optimization and reliability improvements.
• Implement monitoring, alerting, governance, and operational best practices.

DevOps Engineering

• Develop, maintain, or support CI/CD pipelines.
• Support deployment workflows across technology stacks (e.g., .NET, Node/Angular, Python).
  Troubleshoot and resolve build and release issues.

Infrastructure and Networking

• Provide on-prem networking support when required

(Meraki experience useful).
- Support office and hybrid connectivity, including troubleshooting ISP and network performance issues.
- Assist with Azure networking components such as VNets,

VPN gateways, peering, and routing.

Collaboration and Documentation

• Work closely with development, support, and

architecture teams.
- Produce high-quality system documentation, runbooks, diagrams, and architecture visuals.

Required Skills

and Experience:

• Strong hands-on experience operating Microsoft Azure services.
• Practical knowledge of DevOps concepts, CI/CD pipelines, and deployment troubleshooting.
• Experience with automation and scripting

(PowerShell, Bash, YAML).
- A demonstrable understanding and diagnostic approach to technical troubleshooting and problem solving.

• Excellent communication and stakeholder-management skills.

Desired Skills:

• Windows Server, Active Directory, Microsoft 365 administration.
• Knowledge of networking fundamentals, Meraki equipment, and hybrid network troubleshooting.
• Experience of IDaaS (Okta experience useful).
• SQL Experience (Queries, Performance, Connectivity, Backup).

• Email flow troubleshooting (Mimecast, Exch Online, SendGrid).

• Experience of IT Security fundamentals, in particular cyber security tools (such as Phishing Protection, URL scanning, Impersonation Protection, MFA)

• Understanding of containers and modern deployment patterns.

• Linux support.

• Experience with regulatory frameworks such as SOC2 or ISO.

• Exposure in supporting 200+ users, across different time zones

• Familiarity with Agile methodologies.

• Understanding of Azure governance and security best practices.
• Familiarity with Service Desk Ticketing systems (Service Now).
• Experience working with managed hosting providers/CSPs/ISPs.
• Workflow automation (n8n).

Education and Training Background

• Associate degree or technical diploma/degree
• Extensive commercial experience, majority

focused on Infrastructure support.
- Technical certification, such as Microsoft or Cisco.