Control Tower Process Analyst

Monitoring Analyst, Control Tower

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Job Title: Control Tower Process Analyst (General Insurance)

Role Type : Contractual

Location: Bengaluru - Work on all days from PhonePe Office - Salarpuria Softzone, Bellandur

Working days - Monday to Saturday (WFH on saturdays)

Job Summary: We are seeking a highly detail-oriented and analytical Operations Analyst to monitor our business parameters and report any anomalies or errors detected in the ecosystem. The role requires identifying errors in minimum possible time, highlighting to the respective stakeholders, analyzing the errors, identifying their root causes, and providing insights on issue fixes. The position requires managing internal and external stakeholders effectively and communicating findings and recommended solutions accurately.

The Role:

● Monitor business application dashboards and anomaly detection systems for issues and errors

● Identify root causes of errors and investigate their impact on business.

● Analyze and provide insights on issue fixes to reduce business loss

● Creation of monthly / weekly reports to drive business decisions

● Collaborate with cross-functional teams to drive issue resolution and provide updates on issues and fixes.

● Coordination with external partners and vendors to ensure a smooth flow of business

● Responsible for defining, developing and communicating key metrics and business trends to partner and management teams.

● Creation and maintenance of documentation related to processes, issues, and solutions.

● Grasping the underlying processes and data flows and should be able to analyze and work on the errors

● Liaison with partner insurance for day to day business operations and act as a bridge between partner SPOC's and internal business, product & tech team.

● Involvement in automating the processes and MIS

● To and Fro or follow ups to ensure missing data, missed alerts are being voiced out to relevant stakeholders at the right time.

Ideal Candidate should have:

● Proficient written and verbal communication skills.

● Ability to manage internal and external stakeholders effectively.

● Ability to work independently and within a team environment.

● Ability to multitask and work on a diverse range of requirements.

● Basic to advanced knowledge of Microsoft Excel,Docs,Google sheets

● Basic SQL.

● Reporting,Automation,Dashboarding,Monitoring experience would be a plus.

● Industry/Domain understanding and experience is a significant differentiator

● Team role experience if 1 or more year is a differentiator.

Qualification:

● 1-3 years of work experience if from Tier 2/3 college.

● 1-4 years of work experience if from Tier 4 onwards.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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Experience LevelMid Level

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