Oder Issue

We are looking for an Order Issue Executive who will handle user tickets related to merchant issues. The role involves validating user-provided proofs, coordinating with merchants for resolution, and ensuring timely communication back to the user. The ideal candidate will have strong attention to detail, problem-solving skills, and effective communication abilities.

Key Responsibilities

· Review and validate proofs/documents submitted by users for order-related issues.

· Reach out to merchants with validated cases and share necessary details for resolution.

· Coordinate with merchants to track ticket status and ensure timely closure.

· Provide resolution to users based on merchant responses, ensuring clarity and accuracy.

· Maintain detailed records of user tickets, merchant interactions, and resolutions in the system.

· Escalate unresolved or delayed cases to the relevant teams for quick intervention.

· Identify recurring issue patterns and share insights with internal teams for process improvements.

Requirements

· Bachelor's degree in any discipline.

· 0–2 years of experience in customer support, merchant support, or operations (E- commerce/Fintech domain preferred).

· Strong communication skills (verbal and written).

· Good analytical and documentation skills to validate proofs and track cases.

· Ability to coordinate effectively with multiple stakeholders (users, merchants, internal teams).

· Detail-oriented with a problem-solving mindset.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month