Guest Services Agent

1 week ago

Ankleshwar, Gujarat, India Naukri Hospitality Jobs Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Looking for a motivated and enthusiastic Guest Services Agent (GSA) to join our team at Mastiff Hotels. The ideal candidate should have 0-3 years of experience in the hospitality industry.

Roles and Responsibility

  • Provide exceptional guest services to ensure customer satisfaction and loyalty.
  • Manage front desk operations, including handling check-in and check-out processes.
  • Coordinate with other departments to resolve guest complaints and concerns.
  • Maintain accurate records of guest interactions and transactions.
  • Develop and implement effective strategies to enhance guest experiences.
  • Collaborate with the hotel team to achieve high service quality standards.

Job Requirements

  • Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills to handle guest complaints and concerns professionally.
  • Basic knowledge of hotel operations and procedures is necessary.
  • Ability to maintain confidentiality and handle sensitive information.
  • Team player with a positive attitude and willingness to learn and grow.

*Note - Job has been sourced from social media platforms/other public websites.

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