IT Systems Analyst

• We are seeking a highly organized and customer-focused IT Systems & Data Analyst to serve as the master data owner and key liaison between internal teams and our IT managed service provider.
• This role is responsible for managing and maintaining internal IT systems, ensuring data integrity across platforms, and building organizational IT policies and procedures from the ground up.
• The ideal candidate will have both technical expertise and strong interpersonal skills to support internal (employees) and external (vendors, partners) stakeholders efficiently.

Key Responsibilities

1. IT Systems & Infrastructure Management

• Act as the internal system administrator for all core platforms (Microsoft 365, Azure, SharePoint, etc.).
• Maintain master user and access data across systems, ensuring proper provisioning, deactivation, and updates.
• Monitor IT system performance, uptime, and security, escalating issues through Teceze as needed.
• Oversee DNS records, SSL certificates, and integration updates for web applications and internal tools.
• Manage IT service requests and incident logs to ensure timely and documented resolutions.

2. Vendor Management

• Serve as the primary liaison with IT provider, coordinating priorities, service delivery, and escalations.
• Track SLAs, open tickets, and project progress to ensure alignment with organizational needs.
• Participate in regular review meetings with Teceze to discuss performance metrics, incident trends, and process improvements.
• Ensure documentation of all vendor interactions, service changes, and configurations.

3. Master Data Ownership

• Maintain accuracy and governance of all master data, including users, vendors, customers, and partners.
• Conduct periodic data validation, cleansing, and audits to uphold system integrity.
• Manage access control, security group assignments, and data lifecycle across multiple systems.
• Support business reporting and compliance through accurate data maintenance.

4. Policy Development & IT Governance

• Design, implement, and maintain IT policies and standard operating procedures (SOPs) across all entities.
• Establish frameworks for IT risk management, data retention, cybersecurity hygiene, and access controls.
• Lead IT compliance initiatives in partnership with the Director of Corporate Administration.
• Conduct internal audits and maintain IT documentation for regulatory and operational readiness.

5. Cross-Functional Collaboration & Stakeholder Support

• Partner with HR, Finance, Research, and Operations teams to support business systems and ensure smooth integration of technology.
• Provide exceptional internal customer service clear communication, responsive follow-up, and user-friendly guidance.
• Liaise with external vendors or regulatory stakeholders when technical documentation or data validation is required.
• Train users on new policies, security awareness, and IT tools as policies evolve.

Qualifications & Skills

• Bachelors degree in Computer Science, Information Systems, or a related discipline.
• 4 - 5 years of experience in IT system administration, M365/Azure support, or IT policy management.
• Demonstrated experience in building IT policies and governance frameworks.
• Familiarity with vendor management, ticketing systems (e.g., ServiceNow, Jira), and ISO audit compliance.
• Excellent communication, documentation, and customer service skills.

Key Competencies

• Strong ownership and accountability for IT systems and data quality.
• Excellent relationship management with internal teams and vendors.
• Analytical mindset with attention to detail.
• Ability to manage multiple priorities under tight timelines.
• Flexibility to work on night shift (6:30 PM 5:00 AM IST) supporting U.S. operations.