Retail Store Manager

23 hours ago

Mumbai, Maharashtra, India Pinklay Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Only Women Candidates to Apply

We are looking for a passionate, results-driven Retail Store Manager to lead our store. You will be responsible for overseeing daily operations, maximizing store performance, and creating an outstanding customer experience. As the face of our brand at the ground level, youll lead, inspire, and motivate your team to deliver excellence in both service and sales.

Key Responsibilities

Leadership & Team Management

  • Recruit, train, supervise, and develop store staff
  • Lead by example to foster a positive and high-performing team culture
  • Create staff schedules to ensure optimal coverage and efficiency

Sales & Customer Experience

  • Meet or exceed store sales targets and KPIs
  • Ensure exceptional customer service at all touchpoints
  • Handle customer feedback, queries, and complaints effectively

Store Operations

  • Oversee daily store operations including opening and closing procedures
  • Maintain visual merchandising and store cleanliness in line with brand standards
  • Manage stock levels, inventory control, and coordinate with warehouse or HO for replenishment

Reporting & Administration

  • Prepare and analyze sales reports, inventory updates, and staff performance data
  • Ensure compliance with company policies, procedures, and local regulations
  • Handle cash management, banking, and expense tracking

Qualifications & Skills

  • Proven experience as a store manager or in a supervisory retail role
  • Strong leadership and interpersonal skills
  • Excellent communication, organizational, and problem-solving abilities
  • Sales-driven with a customer-first mindset
  • Familiarity with POS systems and basic proficiency in MS Office
  • Bachelor's degree in Business, Retail Management, or a related field (preferred)

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