Circle Head

D2C.Orissa>Sales.D2C>Circle Head - D2C>OR-Bhubaneswar-Chandaka-Circle

Strategic Roll outs :

• Translate strategic intent into deliverables for the retail staff
• Business Growth -Identify & obtain best possible Store locations & franchisee partners
• Partner Management - Oversee the vendor eco-system from identification , contracting , compliance, performance management & delivery as per airtel quality standards.
• Own delivery of an agreed roll out plan as per agreed quality standards

Store Operations & Audit / Compliance :

• Management of all vendor & partner relationships
• Maximize efficiency of Circle support processes to ensure error free retail operations
• Ensuring total compliance with all defined processes & systems
• Identification of issues & areas of improvement based on on-going analysis of KPIs/key metrics
• Manage issues with local authorities, if any

Profitability :

• Manage overall financial performance of at circle through delivery of agreed targets
• Ensure profitability of each store & devise strategies for non-performing stores
• Devise marketing programs in conjunction with Circle & Central leadership
• Competitive benchmarking and feedback loop for improvement of KPI's

People Development / Team Management :

• Create a high performing Retail team through right recruitment , coaching & performance management .
• Own the hiring process for outsourced store staff.

Customer Experience :

• Ensure consistently higher standard of customer service across all retail stores in circle
• Responsibility for delivery of agreed customer service targets

• Strategic Roll outs :

• Translate strategic intent into deliverables for the retail staff
• Business Growth -Identify & obtain best possible Store locations & franchisee partners
• Partner Management - Oversee the vendor eco-system from identification , contracting , compliance, performance management & delivery as per airtel quality standards.

• Store Operations & Audit / Compliance :

• Management of all vendor & partner relationships
• Maximize efficiency of Circle support processes to ensure error free retail operations
• Ensuring total compliance with all defined processes & systems

• Profitability :

• Manage overall financial performance of at circle through delivery of agreed targets
• Ensure profitability of each store & devise strategies for non-performing stores

• People Development / Team Management :

• Create a high performing Retail team through right recruitment , coaching & performance management .
• Own the hiring process for outsourced store staff

• Customer Experience :

• Ensure consistently higher standard of customer service across all retail stores in circle
• Responsibility for delivery of agreed customer service targets