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Managed Service Operations Director

3 weeks ago

Pune, India FIS Full time US$ 1,50,000 - US$ 2,00,000 per year

Director Derivatives Operations

Are you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all rewarding.

About the team:

FIS, headquartered in Florida, is the 4th largest software supplier in the world, and the largest provider of Financial Services Technology.  FIS' Capital Markets business develops and delivers the technology and services that facilitate the movement, management, and growth of money and global securities – enabling investors, traders, insurers, corporations and treasury and risk managers around the world.

FIS India, an extension of the global product organization, has a presence in multiple cities offering reach domain and technology expertise. Capital Markets has significant footprint in terms of complete SDLC functions and related horizontals and leads & operate many transformation initiatives to supplement the broader goals of modernization, continuous improvement and great productivity.

We are a Global Operations team providing best in class Cleared Derivatives services to top tier investment banks and financial institutions. Our services include Trade clearance & allocation, Reconciliations, Trade Break Management, Exchange Funding & Client Margining, Brokerage, Static Data and Trade Lifecycle Management.

What you will be doing:

  • As a Senior leader/ Director within the BPaaS Service Operations, you will be responsible for the strategic growth of the business and bring in transformational process changes with the commercial viability of the business.
  • You will also ensure working with the managers for the timely and accurate execution of all day-to-day services.  This role requires key attention to detail, prioritization of work across the team, direct client interaction and a good understanding of Cleared Derivatives (ETD and OTC). 
  • You will be responsible for managing attrition and headcount to run an efficient business meeting all the financial targets.
  • You will play a crucial role in talent management, working with internal management teams on career path, progression, involved in various people forums to ensure building, retaining and attracting talent remains a core priority.
  • You will form partnerships with our client's oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements.
  • You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience.  We strongly encourage and support a 'we challenge' mindset.
  • Associate's or Master's degree in Business Management or Finance, or an equivalent level degree
  • 15+ years of experience in Operations or working in a multinational bank or financial institution at a similar level.

What you bring:


• Functional understanding of Exchange Traded Derivatives and Cleared OTC Derivatives business processes and trade flows.  Understanding of common technology platforms used in derivatives clearing
• Client Experience/Service.  Build and maintain strong relationships with our clients, both internal and external.  Manage expectations and where required, escalation.

• The ability to communicate across business lines, between Operations Management, Managed Service Change and IT Development.

• Experience The candidate should be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters

• Proven ability of managing and leading high performing teams, especially within a high-pressure environment, managing multi-tasking and prioritisation with time sensitive parameters.

• The ability to provide guidance and direction to empower and develop individuals and groups.

• Proactively identify areas for performance and control improvements.  Guide/encourage the team to propose solutions and take ownership of changes

• Constantly analyse productivity/output to identify potential enhancements or cost savings

• Articulate business cases to management/change/IT to execute and deliver on suggested improvements


• Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations.

• Understand business risks/impact and escalate to management where necessary

What we offer you

  • A range of benefits designed to help support your lifestyle and wellbeing
  • A multi-faceted job with a broad spectrum of responsibilities
  • An international work environment and a dedicated and innovative team
  • An extensive range of personal development opportunities  
  • A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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