Moderator
2 days ago
Description
Moderators are responsible for safeguarding the quality of discussion and community content that takes place on Barron's. They ensure that online comments and posts conform to our policies and guidelines, and remove problematic content when necessary.
Moderators must understand Barron's mission and should attempt to promote the
company's core values by facilitating intelligent interactions centered around investment-related topics. Barron's moderators will also engage with users to facilitate an understanding of our policies, and to promote increased engagement with other users and the Barron's team.
Requirements
5+ years of experience in moderation or individualized customer service on an investing platform
Excellent written and spoken English communication skills, including strong command of slang and nuance
Team player with the ability to make fast, independent decisions
Ability to conduct civil, productive interactions with contentious users
Strong understanding of financial, investment and business terminology
Ability to identify valuable investment insights
Core Responsibilities
Identify posts and content - written, video, audio, graphics - that are not suitable for Barron's, and take swift action to remove them
Address reports of abusive comments and manage the pending user content pipeline
Strategize around highlighting good community contributors and content creators
Conduct ongoing reviews of high-traffic, 'risky' open community areas
Provide input for AI filters and manually-enforced guidelines
Take further action with commenters who habitually violate our terms of use and escalate serious abuse to the moderation manager
Facilitate timely discussion by ensuring that all comment queues in the content management system are cleared (approved/deleted) quickly
Business Area:
Dow Jones - W&I - Barrons NewsroomJob Category:
Editorial/JournalismUnion Status:
Non-Union role-
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