
Technical Support Specialist
6 days ago
Job Title: Technical Support Specialist Company: DigiRDP Location: Remote Salary: ₹15,000 - ₹25,000 (Depending on Skills & Experience) Shift: Rotational Shifts with Rotational Week Offs (Including Night Shifts) Job Description: DigiRDP is looking for a
Customer Support Executive
with experience in the
web hosting industry
to join our dynamic support team. The ideal candidate should be proficient in handling customer queries, troubleshooting hosting-related issues, and providing excellent support via live chat and ticketing systems. Key Responsibilities: Provide
technical support
and
customer assistance
via
, email, and ticketing system. Resolve queries related to
web hosting, domains, WHM/cPanel, and server management . Assist customers with
billing, account setup, and troubleshooting
using
WHMCS . Work in
rotational shifts , including
night shifts , with
rotational week offs . Ensure prompt and professional communication with clients to enhance customer satisfaction. Work closely with the technical team to escalate complex issues and ensure timely resolutions. Maintain accurate records of customer interactions and issues for future reference. Requirements: Experience:
Minimum
1 year in a support role
within a
web hosting company . Technical Knowledge:
Understanding of
WHM/cPanel, domain management, and server configurations . Tools Expertise:
Familiarity with
(or similar chat support tools) and
WHMCS . Communication Skills:
Strong
English communication skills (verbal & written) . Shift Flexibility:
Comfortable working
rotational shifts , including
night shifts . Remote Work Ready:
Must have a
stable internet connection
and a
quiet work environment . Benefits: Competitive
salary (₹15,000 - ₹25,000)
based on skills & experience. Work from home
opportunity. Exposure to a fast-growing
web hosting industry . Growth opportunities within the company. If you are passionate about
customer support in the web hosting industry
and have the required skills, we would love to hear from you Apply Now
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