Technical Support Specialist

7 days ago


Andhra Pradesh, India DigiRDP, LLC Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Title: Technical Support Specialist Company: DigiRDP Location: Remote Salary: ₹15,000 - ₹25,000 (Depending on Skills & Experience) Shift: Rotational Shifts with Rotational Week Offs (Including Night Shifts) Job Description: DigiRDP is looking for a

Customer Support Executive

with experience in the

web hosting industry

to join our dynamic support team. The ideal candidate should be proficient in handling customer queries, troubleshooting hosting-related issues, and providing excellent support via live chat and ticketing systems. Key Responsibilities: Provide

technical support

and

customer assistance

via

, email, and ticketing system. Resolve queries related to

web hosting, domains, WHM/cPanel, and server management . Assist customers with

billing, account setup, and troubleshooting

using

WHMCS . Work in

rotational shifts , including

night shifts , with

rotational week offs . Ensure prompt and professional communication with clients to enhance customer satisfaction. Work closely with the technical team to escalate complex issues and ensure timely resolutions. Maintain accurate records of customer interactions and issues for future reference. Requirements: Experience:

Minimum

1 year in a support role

within a

web hosting company . Technical Knowledge:

Understanding of

WHM/cPanel, domain management, and server configurations . Tools Expertise:

Familiarity with

(or similar chat support tools) and

WHMCS . Communication Skills:

Strong

English communication skills (verbal & written) . Shift Flexibility:

Comfortable working

rotational shifts , including

night shifts . Remote Work Ready:

Must have a

stable internet connection

and a

quiet work environment . Benefits: Competitive

salary (₹15,000 - ₹25,000)

based on skills & experience. Work from home

opportunity. Exposure to a fast-growing

web hosting industry . Growth opportunities within the company. If you are passionate about

customer support in the web hosting industry

and have the required skills, we would love to hear from you Apply Now



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