GBS Fraud Analyst

1 week ago

Pune, India UPS Full time US$ 90,000 - US$ 1,20,000 per year

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Responsibilities and Duties:

  • Monitors, measures, and communicates fraud exposure, and potential risks to minimize fraud.
  • Reviewing, responding and taking action on customer inquiries for Fraud.
  • Monitors and investigates suspicious use of UPS products, processes, and services.
  • Assess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses.
  • Work with all levels of management, both internal and external toward resolution.
  • Interface with customers.
  • Documents and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions.

Knowledge and Skills:

  • Fluency in English is essential both written and verbal, English comprehension.
  • 2+ years of Customer Service, Credit Collection or Billing experience – Preferred.
  • Understanding of general finance and accounting practices: Billing, A/R, customer profile software applications etc.
  • Fraud related investigation and conflict management skills is an advantage.
  • Good analytical skills with an aptitude for problem solving.
  • Attention to detail.
  • Effective listening and communication skills.
  • Good customer relationship skills.
  • Understanding of the pickup and delivery process.
  • Ability to manage conflict with customers and fraudsters.
  • Proficient knowledge and use of Microsoft applications (Access, Excel, Word, etc.).
  • Effective time management skills, flexibility and ability to adapt to change.
  • Self-starter with ability to multitask and work independently under pressure.


Employee Type:
 

Temporary


UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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