US Medical Omnichannel Operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

US Medical Omnichannel Operations -- CDP (Consumer Data Platform) – P1/P2 (Sr. AC, Consultant)

As Eli Lilly strives to achieve its purpose of making life better for patients, we have been building up our in-house 'Consumer Experience' function, which will design and implement next-generation marketing campaigns aimed at informing and educating consumers (or patients) directly.

The role offers an outstanding opportunity to support the Consumer Experience function by using data to optimize Pharma Omnichannel marketing strategies. This role plays a key part in the implementation and scaling of our Customer Data Platform (CDP), applying tools such as Adobe Journey Optimizer, RTCDP (Real-Time Customer Data Platform), and CJA (Customer Journey Analytics). You will collaborate with multi-functional teams to build journeys, deliver insights that improve marketing efforts, enhance customer journeys, and drive business performance.

Path/Level:

P1-P2

Core Responsibilities:

• Design, manage, and optimise tailored omnichannel customer journeys using AJO, Adobe Target incorporating real-time triggers and segmentation to support campaign execution.
• Collaborate closely with marketing, data, and technology teams to align journey strategies with broader organisational objectives.
• Utilise analytics dashboards and insights from Adobe Customer Data Platform (CDP) to improve engagement outcomes & providing data-driven recommendations to partners.
• Contribute to ongoing process improvements and framework development for customer journey management.
• Lead and advocate for personalisation initiatives, mentoring junior team members in standard methodologies.
• Translate business requirements into technical journey configurations.
• Maintain up-to-date expertise on Adobe Experience Platform capabilities and stay informed of industry standards.

Required Qualifications:

• 2-8 years of experience in data analysis or business analytics, with a solid understanding of Omnichannel marketing in Pharma/Retail/Banking domain.
• Hands-on experience with Customer Data Platforms (CDPs), Data Management Platforms (DMPs), or CRM tools (preferably Adobe Journey Optimizer, RTCDP, and Customer journey Analytics (CJA).
• Experience in gathering business requirements, transforming raw data, and delivering analytics reports with actionable insights and recommendations, particularly in the Pharma sector.
• Working knowledge of any visualization tools such as Power BI or similar platforms and languages like SQL or Python is beneficial but not necessary.
• Demonstrable ability to break down sophisticated, unstructured business problems and translate them into data-driven solutions
• Comfortable with ambiguity and the ability to work independently while balancing multiple engagements
• Demonstrated experience working in multi-functional, cross-geography teams to drive data solutions that improve business outcomes.

Preferred Qualifications:

• Previous experience as a Data or Business Analyst in Pharmaceutical, Healthcare, Retail, BFSI, Digital, or Media industries, with a specific focus on Omnichannel marketing strategies or building personalisation at scale.
• Bachelor's or Master's or equivalent experience in Technology, Statistics, Computer Science, or a related field.
• Experience working in Omnichannel marketing campaigns specifically designed for the Pharma industry, using customer data to optimize campaigns across various channels (digital, social, email, in-person, etc.).

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly