Tele Caller

2 weeks ago

Chandigarh, Chandigarh, India Ms Car Culture Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Overview:

We are seeking a motivated and customer-focused Telecaller Executive to join our dealership team. The role involves engaging with potential and existing customers over the phone, promoting our vehicles and services, scheduling showroom visits/test drives, and ensuring excellent customer service throughout the buying journey.

Key Responsibilities:

  • Make outbound calls to prospective customers, explain product features, offers, and dealership services.
  • Handle inbound inquiries regarding vehicle models, pricing, finance schemes, and promotions.
  • Schedule appointments for showroom visits, test drives, and service bookings.
  • Maintain a database of leads, follow up regularly, and convert inquiries into sales opportunities.
  • Assist the sales team by generating qualified leads and updating CRM records.
  • Resolve customer queries courteously and escalate issues when necessary.
  • Provide updates to customers on new launches, promotions, and dealership events.
  • Achieve daily/weekly/monthly call targets and conversion goals.

Qualifications & Skills:

  • Graduate/Undergraduate in any discipline (preferred: Business/Commerce/Marketing).
  • 0-2 years of experience in telecalling, telesales, or customer service (automobile industry experience is a plus).
  • Strong communication and persuasion skills in [local language, Hindi, and English].
  • Basic knowledge of cars, automotive financing, and dealership operations.
  • Good computer skills (MS Office)
  • Customer-oriented, polite, and target-driven.

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