Lead II

7 - 9 Years

15 Openings

Chennai, Kochi, Trivandrum

Role Proficiency:

With some guidance from Specialist I manage end-to-end client Product Implementations for clients by leveraging own technical expertise derived from multiple product implementations completed for multiple domains

Outcomes:

• Lead all aspects of execution of Product Implementation plans; ensuring on time on budget efficient and high-quality delivery

• Lead the team of implementation Engineers guiding them on implementation processes

• Ensure that every implementation follows the implementation process with associated risks and dependencies

• Use implementation experience to actively build and refine tools and resources to support product implementations

• Create effort estimation and ETA for deliverables ensuring adherence to timelines/SLAs wherever applicable

• Build strong feedback loops and serve as the voice of the customer to internal partners advising improvements to product and delivery approaches

• Manage setting up trials for clients as required

• Partner with Specialist I as required to substantiate any project escalations for quick and effective resolutions

• Influence and improve customer satisfaction

• Set OKRs for self/team and provide feedback of goals to team members

• Mentor and Train Product associates

• Responsible for the organisation and delivery of systems implementation.

• Act as a strong communication bridge between all departments and the client to execute and deliver successful implementations.

• Select appropriate technical options for implementations after understanding the scope of implementations

Measures of Outcomes:

• Successful planning and implementation of product per client requirement

• Client satisfaction score

• Number of client grievances resolved within the timeframe

• Team achievement of quarterly/yearly objectives (OKR Assignments)

• Personal achievement of quarterly/yearly objectives (OKR Assignments)

• Number of components reused

• Customer process compliance

• Product and implemented features get used by the Users

• Customer feedback on support provided

• Number and quality of training programs conducted

• Number of reviews conducted

• Number of deployments

Outputs Expected:

Product consulting and delivery:

• Develop code
  
  modify and test programs for configuration
  
  integration
  
  conversion and other Business functions.

• Perform Product Configuration.

• Review customer deliverables and configurations

• Coordinate with infra and cloud providers for product deployment

• Perform mock drills and dry runs prior to implementation and deployment of products

• Provide technology leadership to the team to ensure product gets implemented based on defined specs and guidelines

• Work with all stakeholders to achieve client requirements

• Sync with team members and provide support and guidance for the implementation

• Provide handholding support for the implementation team

• Coordinate with onsite team and clients for requirements gathering and functional clarifications. Identify value adds (e.g. enhance existing features) which can address repeated issues during implementation

• Provide support to the product consultant
  
  thoroughly analysing customer requirements and providing recommendations through interactions with the customer

• Provide input for estimation and impact analysis in own area of responsibility. Report time
  
  effort and status accurately

• Provide ideas for new product/asset
  
  new features and functions in a product

• Contribute ideas in areas requiring improvements based on project implementation
  
  team feedback etc. Identify best practices related to the project/product and document the same.

Capacity Building:

• Prepare guidelines and checklists for the team; create and deliver training on products/modules;

• Contribute towards updating knowledge assets; conduct knowledge transfer sessions for new joiners in the project team.

• Build positive working relationship with lead product consultants
  
  principal product consultants and the products and professional services functional team
  
  customer account team
  
  service line teams
  
  and support teams

Manage business achieve additional market share :

• Participate in pre-sales interactions with customers when showcasing solutions etc.

• Participate in solution response teams to ensure technical feasibility. Provide support to the Specialist by creating case studies
  
  solutions etc. when required
  
  under guidance

Skill Examples:

• Reliable with good time management skills

• Excellent problem-solving skills

• Experience in product deployment and exceptional resolution skills.

• Thorough knowledge of the implementation process with the ability to think ahead before each required step

• Uses Estimation and Resource Planning knowledge to understand the estimates and resource plan for the project; provide input on estimation and resource plan for review

• Uses Technical Standards Documentation & Templates knowledge to understand and interpret the documents provided. Follow tools and processes that can track compliance to defined technical standards at the product level

• Uses knowledge obtained through various implementations to define best practices; proposing optimal solutions and recommendations at the enterprise level

Knowledge Examples:

• Knowledge of the application development and deployment lifecycle preferably Agile

• DevOps skills and knowledge about CI/CD tools

• Domain / Industry Knowledge: A working knowledge of standard business processes within the relevant industry vertical and customer business domain
• Technology Trends Knowledge: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies
• Knowledge of various product implementation methodologies
• Experience in client facing consulting or operations role.
• Proven experience in leading large-scale product implementations
• Tactful relationship-building skills demonstrated to influence both internal and external parties; accelerating progress towards organisation goals.
• Creative and innovative approach towards solution development
• Experience with Quality Automation processes and tools
• Understanding of containerization and deployments
• Knowledge in Cloud providers (AWS Azure Google etc.) and their tool sets
• Comprehension in Config/Build/Deploy processes and tools
• Capacity to work cross-functionally and prioritize work in a fast-paced environment.

Additional Comments:

Configuration Lead Healthproof is looking for a Configuration Lead with excellent Healthcare domain knowledge. Excellent written and verbal communication skills.
• Excellent knowledge on Healthcare domain
• Good communication skills
• Experience of working in agile development environment
• Experience background in HealthRules Payor (Or any platform based Healthcare product) will be preferred
• Assist in planning and running configuration agile sprints with the team
• Design and configure Core Admin systems for processing Claims and Clinical Operations
• Conduct reviews to ensure compliance to Configuration best practices and Coding standards
• Provide guidance to the Configuration team
• Supervises the work of Configuration Analysts in the project
• Schedule and track Configuration activities in the project
• Provides status updates to the Project Manager and identify & report issues and risks
• Help the onshore team in preparing the contents for Sprint demo
• Responsible for promotion of configuration through all environments with the help of Team members
• Maintenance of the configuration gold environment and ensuring timely backups
• Handle cross functional coordination with Integration, Conversion and Testing teams representing Configuration activities
• Attend daily stand-up meetings and provide status of the work to the supervisors Participate in Program Office all hands meetings to represent Configuration track

Configuration,Healthcare,Payors,Excellent Communication

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.