Sr Banking Ops Analyst, CS

1 day ago

Bengaluru, Karnataka, India ANZ Full time ₹ 5,00,000 - ₹ 10,00,000 per year
About UsAbout the Role
  • Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work
  • Monitors progress on outstanding matters
  • Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
  • Recognise issues requiring escalation and act accordingly
  • Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication
  • Maintain strong verbal and written communications with stakeholders to ensure complex cases are handled accurately the first time
  • Handling/Managing the macro/queues for Team in line with SLA (If required)
  • Demonstrating phone etiquette with mandatory inbound / Outbound Call experience
  • Process items/events with timeliness and accuracy
  • Work Allocation, prioritising escalations and distributing work to team members
  • Staff communications, staff meetings rostering and work distribution
  • Resolve and/or escalate complex matters to the Manager in a timely manner
  • Focus on continuous improvement of the process
  • Be a back-up for the Production Lead and assist in the following activities:
  • Accurate & timely reporting of work results, escalation management, production management, provide on-floor support
What will you bring?
  • Minimum 2 to 3 years of experience in mortgage process (Australian mortgage process knowledge is an added advantage).
  • Strong problem-solving, critical thinking abilities, communication & email etiquette skills, attention to detail, and Adaptability.
  • Proficient in making calls and workshop with Sales group/banking managers and other key stakeholders.
  • Risk Assessment: Assess risk factors associated with loan documentation and verification. Ensure compliance with regulatory standards and identify areas for process improvement
  • Process Improvement: Identify inefficiencies in the mortgage process and recommend improvements to streamline operations, reduce costs, or improve customer satisfaction.
  • Team Collaboration: Work closely with upstream/downstream teams and other departments, to align process improvements and compliance.

ANZ

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