Microsoft O365

JD for VR Email Service Line.

Working Technologies: L3

•   Microsoft O365 versions and messaging technologies.

•   Microsoft Exchange 2010 / 2013 / 2016

•   Individual has experience working with Exchange Server 2010, 2013, and 2016, can troubleshoot Hybrid Connectivity issues and can provide Exchange Server support, SharePoint and Unified Messaging Integration.

•   Knowledge of OU structures, Group Policies, DNS, DHCP, and IIS. 

Hybrid Experience:

•   Migrations of users/shared Mailboxes and resource mailboxes.

•   Migration issues and their troubleshooting. 

•   Must have knowledge of Cutover, Staged and Hybrid Migrations. 

•   Experience in building Hybrid environment with Office 365 and integration with on premise environment and applications 

•   Experience in using Microsoft Native migration tools for data migration from on premise to Office 365 environment. 

•   Must have knowledge of SMTP relay using Office 365 and email transport.  

AZURE AD Connect/DirSync along with AZURE AD: 

•   Individual can troubleshoot directory synchronization issues from Azure AD Connect, Azure AD Sync, and DirSync.  

•   Individual should be well versed with new Azure AD and its new services. 

•   Individual should know about the Staging AAD Connect Server.  

•   Managing Application hosted in Azure AD, creating App registration in AZURE AD for the client's requirement. 

•   Conditional Access policy creations and updating according to the requirement.  

•   Risky Sign-ins Process in Azure AD. 

•   MFA working and knowledge of implementing in Azure AD for all the users. 

•   Individual has worked with Azure Rights Management Services (Azure RMS) including creating RMS policies, updating RMS policies, and troubleshooting RMS policies.

ADFS and WAP:  

•   Individual understands and can troubleshoot authentication services including Active Directory Federation Services (AD FS), WAP and Azure AD.  

•   Experience in creating and configuring Office 365 tenants. Should have an understanding on Single Sign On service using Microsoft ADFS, Knowledge of PING Federation will be an added advantage.

•   Understanding of the claim based rules in ADFS, Extranet Lockout Policy and well acquainted with ADFS versions 2.0 to 4.0

Exchange Online/Mail flow with EOP and ATP: 

•   Various Licensing structures available for Office 365 and well versed with the service offered by Office 365 E5, ATP and EMS licenses.

 
•   Exchange Online (email, calendar, tasks), O365 Administration using Office365 Admin Console and Office365 Command Shell.

•   Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, and User Mailbox, eDiscovery, Auditing, Litigation hold, Anti-spam, Anti-malware, Security and compliance. Mail routing/management, Installation and configuration of SMTP connectors. 

•   Must be able to read and understand header analysis.  

•   Strong knowledge of third party filtering process, EOP and ATP (Safe Attachments and Safe Links) 

•   Knowledge in Troubleshooting of O365 regular and common issues such Exchange Online users using MS Office Outlook 2016 and OWA. 

•   Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification. 

•   Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, One Drive for Business, Exchange Online & Active Directory and hands on Skype for Business, Mobile Device Management, SharePoint Online, Office Pro plus, Video, Planner, Steam, Delve etc.

•   Individual has deployed and / or configured Microsoft Intune including creating policies, resolving conditional access issues, and managing connected devices. 

•   Individual has experience troubleshooting and working with Skype for Business Server hybrid connectivity to Office 365.

Automation: 

•   Automating and Developing PowerShell scripts for processes within the environment 

•   Extensive experience and skill in the use of PowerShell to report on and manage O365 services.

Vendor Management:  

•   Manage to handle team, coordinate with client, able to take challenges. 

•   Escalations handling. 

•   Vendor Management: Coordinating with Microsoft support in case of roadblock for support cases or related Vendors. 

•   Coordination with Onsite and Project management team for timely project deliverables.

•   Case study and SOP documents creation. 

•   Training and Knowledge Transfer for junior resources. 

•   Good understanding of IT Infrastructure technologies and Infrastructure management 

Operations

Secondary technical skills:

Active Directory

Graph API

MS Windows 2012 and 2016, 2019.

Power BI reporting tool. 

Teams

SharePoint

Non-Technical skills required

•   Business and Technical communication, documentation proficiency

•   Strong written communication (able to write high quality end user comms, product documentation aimed at business and end users) 

•   Ability conceptualize solutions and communicate them effectively to internal teams and leadership 

•   Ability to be concise, articulate, and assertive in all forms of communication 

•   Excellent analytical, decision making and management skills 

•   Ability to lead and work collaboratively with a group of senior technical / management teams 

•   Ability to deal with partners and peers located in Onshore/Offshore. 

•   Creative and skillful in making Power Point decks look professional and sleek 

•   Knowledge and experience working in an ITIL driven environment and SNOW Ticketing tool. 

•   Working experience or ready to work in 24/7 Environment and available as on when required.

Microsoft Exchange 

Exchange online

Entra ID

Azure Active Directory

Exchange Hybrid

AD connect

Entra ID connect

M365

Office 365