
Visa Processing Specialist
1 week ago
Job Overview
We are seeking a dedicated and detail-oriented Process Technician to join our dynamic team. The ideal candidate will play a crucial role in ensuring the efficiency and effectiveness of our processes. This position requires strong analytical skills, excellent communication abilities, and a commitment to providing exceptional customer support. As a Process Technician, you will be responsible for maintaining high standards of quality while working collaboratively with various departments.
Responsibilities
- Monitor and optimize production processes to ensure efficiency and quality.
- Conduct data entry and maintain accurate records of production metrics.
- Provide exceptional customer service and support to clients through effective communication.
- Assist in troubleshooting issues that arise during the production process.
- Engage in outbound calling to follow up with clients and gather feedback.
- Utilize Microsoft Office applications for reporting and analysis tasks.
- Collaborate with team members to enhance process improvements.
- Handle cash transactions accurately when required.
- Maintain a clean and organized workspace.
Requirements
- Multilingual or bilingual proficiency is highly desirable, particularly in English.
- Strong customer service skills with experience in client services or call center environments.
- Excellent phone etiquette and communication skills, both verbal and written.
- Proficient computer skills, including data entry capabilities and familiarity with Microsoft Office Suite.
- Prior experience in sales or customer support roles is a plus.
- Strong analytical skills with the ability to assess situations effectively.
- Typing proficiency to ensure timely documentation of information.
- Previous experience in cash handling is beneficial. Join our team as a Process Technician where your contributions will directly impact our operational success
Job Type: Full-time
Pay: ₹ ₹25.05 per month
Benefits:
- Leave encashment
- Paid sick time
Work Location: In person
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