Head Billing

3 days ago

Chennai, Tamil Nadu, India Mehta Hospital Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Patient Billing & Collections

  • Ensure collection of advance/caution deposits for all admitting patients.
  • Ensure estimation bills are prepared and clearly explained to patients.
  • Monitor preparation of interim bills and updates to patients on a daily basis.
  • Ensure billing is accurate and in line with the approved tariff for both OP and IP services.
  • Ensure final bills are issued only after submission of the discharge summary.
  • Ensure issuance of receipts for all patient advance collections.
  • Monitor that 95% of patients remain cash positive during hospital stay.
  • Ensure zero-error billing through checklist verification in each case sheet.

Process Management & Compliance

  • Ensure investigations, procedures, and charges are updated in the system daily.
  • Coordinate with IT for system improvements in the billing process to enhance customer satisfaction.
  • Ensure timely availability of services to patients by supporting billing operations with adequate resources.
  • Submit all billing-related checklists to the Medical Records Department daily.
  • Educate staff on fake currency identification, handling cash transactions, and use of credit card machines.

Insurance & Corporate Billing

  • Supervise follow-up with insurance and corporate companies for timely payment realization.
  • Maintain discipline and accountability among the insurance staff.
  • Provide accurate billing in line with agreed corporate/insurance tariffs.

Team Leadership & Development

  • Ensure staff maintain politeness, discipline, and professionalism while handling patients/attenders.
  • Train staff on billing activities, hospital facilities, and procedures.
  • Provide clear instructions to inpatient billing staff on advance collections for planned major surgeries.
  • Conduct monthly performance reviews, give 1:1 feedback, and create improvement plans.
  • Ensure 100% calls are picked within 3 rings with standardized responses.

Customer & Consultant Satisfaction

  • Address patient grievances promptly and ensure timely resolution.
  • Strive to achieve >98% patient satisfaction through efficient billing processes.
  • Enhance consultant satisfaction to >80% by ensuring timely support in payment details.

Preferred candidate profile

  • Strong knowledge of hospital billing processes (OP/IP, Insurance, Corporate billing).
  • Eye for detail and commitment to zero-error billing.
  • Excellent leadership and team management skills.
  • Strong communication and problem-solving ability.
  • High focus on patient-centric and consultant-centric service delivery.
  • Ability to coordinate effectively with multiple departments (Medical Records, IT, Insurance, Finance).

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