Associate Lead

Description:

GlobalLogic looking for a dynamic and results-oriented Associate Lead to manage a team of 25+ members and ensure consistent delivery of high-quality outcomes in line with client-defined Service Level Agreements (SLAs). The ideal candidate will possess strong leadership, analytical, and interpersonal skills to drive team performance, ensure process excellence, and foster a positive, high-energy work environment.

Requirements:

• 3 - 8 years of experience in operations or process management, including at least 2 years in a team lead/associate lead capacity.
• Proven experience in handling 25+ team members in a high-performance environment.
• Strong understanding of SLAs, quality metrics, and performance reporting.
• Excellent verbal and written communication and presentation skills.
• Demonstrated ability to analyze performance data, identify improvement areas, and implement corrective measures.
• Skilled in coaching, feedback, and conflict resolution.
• Proficient in MS Excel, Google Sheets, dashboards, and reporting tools.
• Proactive, adaptable, and able to lead under pressure in a fast-paced, dynamic environment.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately

Job Responsibilities:

• Lead and manage a team of 25+ associates, ensuring adherence to SLAs, quality benchmarks, and productivity targets.
• Conduct daily team briefings, status meetings, and communicate new product updates, policy changes, and procedural improvements.
• Monitor and manage associate escalations, providing timely coaching and constructive feedback to enhance individual and team performance.
• Conduct 1-on-1 sessions with team members to discuss performance metrics, career aspirations, and feedback.
• Facilitate quarterly and self-appraisals, using stack ranking and defined KPIs for fair and transparent evaluations.
• Drive continuous improvement initiatives within the team to improve overall efficiency and output.
• Deliver all process SLAs, including Quality, Productivity, Production, Shrinkage, TAT, and Tool Utilization metrics.
• Maintain, monitor, and review daily process reports and dashboards for accurate tracking and reporting.
• Assign, track, and prioritize daily tasks across the team based on operational needs and business priorities.
• Identify potential process bottlenecks and work collaboratively with stakeholders to develop effective solutions.
• Perform quality audits, identify gaps, and provide actionable quality feedback to the team.
• Serve as the point of contact for cross-functional coordination and client communication.
• Exhibit excellent communication skills and contextual understanding to interpret client requirements and translate them into actionable team goals.
• Ensure seamless information flow within the team and maintain consistent alignment with leadership and client expectations.
• Foster a positive and collaborative team culture that balances performance excellence with engagement and "fun at work."
• Display strong interpersonal skills, maintaining composure, confidence, and empathy in handling sensitive or challenging situations.
• Encourage a proactive learning culture by sharing knowledge of new concepts, process improvements, and tools.
• Lead by example with a positive attitude, resilience under pressure, and a commitment to team success.

What We Offer:

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants