
Application Support Engineer Trainee
5 days ago
Job description
Responsibilities:
· Provide support and remediation across multiple applications.
· Provide Level 1 troubleshooting, problem resolution, business analysis.
· Provide accurate information on IT products or services.
· Record events and problems and their resolution in logs.
· Document processes and procedures to resolve issues.
· Identify and suggest possible improvements on procedures.
· Perform the work within the constraints of published Service Level Agreements (SLAs).
· Participate and collaborate in requirement analysis, Quality Assurance (QA), User Acceptance Testing (UAT), and deployments, as well as sprint planning.
Requirements:
· Basic understanding of Application Support role.
· Basic understanding of HTML, CSS, , MySQL and Javascript.
· Bachelor's Degree or higher in Computer Science or related field or equivalent work experience.
· Proactive in nature and quick learner.
Job Types: Full-time, Permanent, Fresher, Internship
Benefits:
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Work from home
Shift:
- Day shift
- Fixed shift
- Rotational shift
Work Days:
- Monday to Friday
- Weekend availability
- Weekend only
Work Location: Remote
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