Cashier
3 days ago
Job Description: Cashier – Theobroma
Position: Cashier
Location: Theobroma (Chocolate Lounge & Bakery)
Department: Front of House
Reports To: Store Manager / Shift Supervisor
Role Overview
As a Cashier at Theobroma, you will be the face of the store, providing warm and efficient customer service. You will manage billing operations, assist customers with product selections, and ensure a smooth and pleasant in-store experience. This role requires excellent communication skills, accuracy, and a customer-first attitude.
Key Responsibilities1. Customer Service
- Greet customers warmly and maintain a friendly atmosphere.
- Assist customers with menu inquiries, product details, and recommendations.
- Manage customer queues and ensure timely service.
2. Billing & Cash Handling
- Operate the POS system efficiently for billing, returns, and payments.
- Handle cash, cards, and digital payments accurately.
- Maintain cash drawer balance and follow cash-handling protocols.
3. Product Knowledge
- Stay updated on bakery items, chocolates, beverages, and new launches.
- Inform customers about ongoing offers, combos, and promotions.
4. Store Operations
- Ensure billing counter cleanliness and proper display of items.
- Pack takeaway orders neatly and accurately.
- Coordinate with bakery and kitchen teams for order readiness.
5. Compliance & Standards
- Follow hygiene, safety, and quality standards set by Theobroma.
- Adhere to store policies regarding billing, returns, and customer service.
- Support inventory checks for packaged items near the counter.
Skills & QualificationsEssential
- 10th/12th pass or equivalent; higher education is a plus.
- Prior experience as a cashier or in customer service (F&B preferred).
- Basic computer and POS handling skills.
- Strong communication (English and/or local language).
Preferred
- Experience in cafés, bakeries, or QSR environments.
- Ability to handle high footfall during peak hours.
Personal Attributes
- Polite, approachable, and customer-focused.
- Detail-oriented with strong numerical accuracy.
- Ability to work in a fast-paced environment.
- Team player with a positive attitude.
Work Conditions
- Rotational shifts, weekends, and holiday availability required.
- Uniform and grooming standards must be followed.
Job Types: Full-time, Permanent, Fresher
Work Location: In person
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