IT Support Engineer

IT Support Engineer - D365

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Role Overview

We are seeking an experienced IT Support Engineer with a strong focus on Microsoft Dynamics 365 (D365) and Access Rights Management to join our global IT team based in Noida.

Key Responsibilities

• Provide day-to-day technical support for D365 applications.

• Ensure proper user access rights, security roles, and permissions management.

• Troubleshoot system, application, and access-related issues.

• Collaborate with global IT and business teams to ensure compliance, security, and operational excellence.

• Serve as the primary support contact for D365-related incidents, service requests, and technical escalations.

• Manage user provisioning, role assignments, and access rights to maintain compliance with internal policies and security standards.

• Perform regular audits and reviews of access rights to ensure proper segregation of duties (SoD).

• Troubleshoot and resolve application, integration, and performance issues within D365.

• Work closely with business stakeholders to understand requirements and configure security roles accordingly.

• Document processes, procedures, and knowledge base articles to support global IT operations.

• Collaborate with global IT teams (infrastructure, applications, cybersecurity) to ensure end-to-end service quality.

• Participate in global projects, upgrades, and rollouts involving D365.

Qualifications/Skills Required

• Bachelor's degree in Information Technology, Computer Science, or related field.

• 3–5 years of hands-on IT support experience, with at least 2 years focused on Microsoft Dynamics 365.

• Strong knowledge of user access management, security roles, and permissions in D365.

• Familiarity with ITIL practices (incident, problem, change management).

• Experience working in a global IT support environment.

• Excellent problem-solving skills and ability to work under pressure.

• Strong communication skills in English (verbal & written).

Preferred:

• Microsoft Dynamics 365 or Power Platform certifications.

• Experience with Azure Active Directory and identity/access management tools.

• Knowledge of compliance frameworks (ISO27001, GDPR, etc.).

• Previous experience in multinational companies or the public security sector.

What We Offer

Opportunity to work in a global IT team supporting mission-critical systems.

Exposure to advanced technologies in digital identity and public security.

Career development and training opportunities within IDEMIA.

A collaborative, innovative, and inclusive work environment.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we're transforming, fast, to stay a leader in a world that's changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies