Guest Relations Executive

KEY RESPONSIBILITIES:

Guest Services - Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their

Provide accurate information about the property, local experiences, and goSTOPS community

Front Desk Operations - Manage guest check-in and check-out processes efficiently.

Ensure all registration documents and ID verifications are accurately maintained.

Communication - Handle phone calls, messages, and emails; redirect queries to appropriate departments.

Maintain a helpful, clear, and friendly communication tone with guests and staff.

Administrative Support - Maintain organized records, checklists, and documentation logs.

Prepare spreadsheets and reports for operational and guest service needs.

Property Management Assistance - Conduct periodic inventory checks and maintain supply records.

Assist with procurement and restocking of monthly operational supplies.

Act as the property in-charge during the absence of the Property Manager.

Food and Beverage Assistance - Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service

areas.

Book-keeping Support - areas.

Issue invoices and assist in basic financial documentation such as bill checks and petty cash

records.

Cross-Location Travel - Be open to traveling to other goSTOPS properties across South and West India when required.