AVP Delivery Management

7 days ago

Pune, Maharashtra, India Bean Hr Consulting Full time

Role & responsibilities

AVP Delivery Management (London Market Insurance)

Location: Pune

Experience: 15+ Years

Travel: Quarterly travel to Delhi/NCR

Role Overview

  • We are looking for a seasoned Delivery Management Leader (AVP level) with extensive experience in the London Insurance Market (Lloyd's of London / UK Market) to lead large-scale delivery operations.
  • The role will oversee end-to-end delivery across IBA Accounting, Onboarding, Risk Processing, and Claims functions, managing a 100+ member delivery team.
  • This is a senior leadership role requiring strong expertise in people management, process optimization, and client engagement, with full ownership of delivery outcomes.

Key Responsibilities:

  • Lead and manage end-to-end delivery for IBA Accounting, Onboarding, Risk Processing, and Claims teams
  • Own delivery governance, service quality, SLAs, KPIs, and continuous improvement initiatives
  • Manage and mentor large delivery teams (100+ headcount) across operations
  • Act as the primary escalation point for clients and internal stakeholders
  • Drive process excellence, operational efficiency, and risk mitigation
  • Partner with clients in the London / UK Insurance Market, ensuring strong relationship management
  • Collaborate with cross-functional teams including technology, compliance, and transition teams
  • Support audits, regulatory requirements, and client reviews
  • Travel to Delhi/NCR once per quarter for stakeholder and leadership engagements

Required Experience & Skills:

  • 15+ years of experience in Delivery / Operations Management within Insurance
  • Current or recent experience in a Delivery Lead / AVP-level role
  • Strong London Market exposure (Lloyd's of London / UK Market) – mandatory
  • Proven experience managing large delivery teams (100+ FTEs)
  • Hands-on experience across IBA Accounting, Risk Processing, Claims, and Onboarding
  • Strong expertise in People Management, Process Improvement, and Client Management
  • Excellent stakeholder communication and leadership skills
  • Experience driving transformation, stabilization, and scale-up engagement

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