Apigee

16 hours ago

Chennai, Tamil Nadu, India Virtusa Full time ₹ 6,00,000 - ₹ 18,00,000 per year

We are looking for a Support Engineer with expertise in APIGEE, AWS, and Kubernetes to provide operational support for API platforms and cloud-based infrastructure. This role focuses on monitoring, troubleshooting, and maintaining the health and availability of API services in a production environment.

Key Responsibilities:

Monitor and maintain the availability, performance, and reliability of APIs deployed via APIGEE.

Provide L2/L3 support for API-related issues, including debugging policies, tracing traffic, and analysing logs.

Manage and troubleshoot API deployments running on Kubernetes clusters (EKS or self-managed).

Support cloud infrastructure and services on AWS, including EC2, S3, CloudWatch, Lambda, and networking components.

Collaborate with development and DevOps teams to ensure smooth deployment and rollback of API changes.

Respond to production incidents, perform root cause analysis, and implement corrective actions.

Maintain knowledge base and operational runbooks for recurring issues and standard procedures.

Participate in on-call rotations as required.

Required Skills & Experience:

3 5 years of experience supporting APIGEE Edge / X in a production environment.

Working knowledge of Kubernetes (pod management, service discovery, config maps, secrets).

Hands-on experience with AWS monitoring and support tools (CloudWatch, CloudTrail, SNS, etc.).

Familiarity with CI/CD processes and troubleshooting deployment pipelines.

Experience with API security protocols: OAuth 2.0, API keys, and traffic encryption.

Proficient in log analysis using tools like Splunk, ELK, or CloudWatch Logs.

Comfortable with incident and ticketing tools (e.g., ServiceNow, Jira, PagerDuty).

Nice to Have:

Exposure to Infrastructure as Code tools (Terraform, CloudFormation).

Basic scripting skills (Shell, Python) for automation of support tasks.

Knowledge of other API gateways (Kong, NGINX) or service meshes (Istio).

Soft Skills:

Strong communication skills and ability to work under pressure.

Analytical thinking and effective problem-solving capabilities.

Ability to document issues and communicate with both technical and non-technical stakeholders

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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