Opportunity | Fresher
3 days ago
Job description
- Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues)
- Ensure contractual requirements and service level agreements for assigned client workflows are met
- Create, update, and maintain accurate protocols for editorial and/or production workflows
- Train and manage support staff performing daily peer review, editorial, and/or production tasks
- Be a proficient user of the manuscript management system, from workflow optimization to using system reports for monitoring timeliness and other indicators of journal health
- Proofread and refine correspondence and information going to journal stakeholders for grammar and clarity (e.g., decision letters, Instructions for authors and reviewers)
- Prepare agendas, reports, and/or presentations for editorial meetings
- Handle invited manuscripts and other special content workflows
- Collaborate with the editors on issue line-up or special issues
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