Business Analyst

Business Analyst (Global Commercial Operations)

*What you will do*

In this vital role you will play a key role in successfully leading the engagement model between Amgen's Technology organization and Global Commercial Operations.

• Collaborate with global commercial operations Business SMEs, Data Engineers, Data Scientists and Product Managers to lead business analysis activities, ensuring alignment with engineering and product goals on the Data & AI Product Teams
• Become a global commercial operations domain authority in Data & AI technology capabilities by researching, deploying, and sustaining features built according to Amgens Quality System
• Lead the voice of the customer assessment to define business processes and product needs
• Work with Product Managers and customers to define scope and value for new developments
• Collaborate with Engineering and Product Management to prioritize release scopes and refine the Product backlog
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Clearly express features in User Stories/requirements so all team members and partners understand how they fit into the product backlog
• Ensure Acceptance Criteria and Definition of Done are well-defined
• Work closely with Business SMEs, Data Scientists, ML Engineers to understand the requirements around Data product requirements, KPIs etc. Analyzing the source systems and create the STTM documents.
• Develop and implement effective product demonstrations for internal and external partners
• Maintain accurate documentation of configurations, processes, and changes
• Understand end-to-end data pipeline design and dataflow
• Apply knowledge of data structures to diagnose data issues for resolution by data engineering team

*What we expect of you*

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of experience in global commercial operations Information Systems

Preferred Qualifications:

Must-Have Skills

• Excellent problem-solving skills and a passion for solving complex challenges in for AI-driven technologies
• Experience with Agile software development methodologies (Scrum)
• Superb communication skills and the ability to work with senior leadership with confidence and clarity
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Experience in managing product features for PI planning and developing product roadmaps and user journeys

Good-to-Have Skills:

• Demonstrated expertise in data and analytics and related technology concepts
• Understanding of data and analytics software systems strategy, governance, and infrastructure
• Familiarity with low-code, no-code test automation software
• Technical thought leadership
• Able to communicate technical or complex subject matters in business terms
• Jira Align experience
• Experience of DevOps, Continuous Integration, and Continuous Delivery methodology

Soft Skills:

• Able to work under minimal supervision
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

Technical Skills:

• Experience with cloud-based data technologies (e.g., Databricks, Redshift, S3 buckets)
• AWS (similar cloud-based platforms)
• Experience with design patterns, data structures, test-driven development
• Knowledge of NLP techniques for text analysis and sentiment analysis