Technical Lead

5 days ago

Gurgaon, Haryana, India eDAS - Eureka Digitisation and Automation Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We're looking for a Tech Lead to power our next-gen AI-native omnichannel dialer platform.

If you're passionate about shaping the future of customer engagement through AI + telephony, this is your chance.

Apply now: |

In this role, you'll:

Lead design & development of autodialer (predictive, power, preview, progressive).

Architect scalable systems with Asterisk/Kamailio/FreeSWITCH, , WebRTC.

Drive CRM integrations (Salesforce, HubSpot, Zoho) & compliance (DNC, GDPR).

Build real-time monitoring, analytics & reporting dashboards.

Mentor team, enforce coding standards, and lead sprint delivery.

Champion DevOps (CI/CD, Docker, Kubernetes) and security best practices.

Key Qualifications:

  • 10–12 years in software development, 3+ years in a Tech Lead role.
  • Expertise in , Python, , SIP/WebRTC/telephony systems.
  • Strong knowledge of databases (PostgreSQL, MongoDB, Redis) & cloud (AWS/GCP/Azure).
  • Proven track record in scalable, secure, high-performance systems.
  • Excellent problem-solving & leadership skills.
  • Bonus: Knowledge of AI/ML (NLP, STT, LLMs), analytics dashboards, and compliance standards.

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