Assistant Manager

Description

Roles & responsibilities

•Develop a deep understanding of KGSG Audit applications and functionalities, as well as member firm business and IT requirements and challenges.  Formulate and coordinate operational processes that streamline resolution and/or processing for the member firm engagement teams.

•Be fully informed of Audit business plans, future directions, and current priorities to understand impact to business, training operations, application support or potential cost impact.

•Understand relevant business operational topics documentation within the SOC program, including Access Management and Data Handling and assist the KGSG lead with updating documentation and/or preparing queries & populations for the controls under audit.

•Create the processes for the member firms to engage with KGSG, and processes for Global Business Ops to engage with other internal teams (Product leaders, IDM, Tech Ops etc.) to complete the actions in a standardized and efficient manner

•Draft initial process documentation for 1) country engagement with the KGSG, such as the Operational Consideration guide and 2) internal Business Operations team and potential other internal stakeholders (such as Tech Ops)

•Leverage expertise to help KGSG Audit application and functionality leads to understand implications of development priorities, as well as identifying and addressing gaps in communication, guidance, or alignment between KGSG Audit and member firms

•Manage the intake, review and tracking of related onboarding approvals, including risk management consent, across all audit applications and establish onboarding processes with the respective product owners

•Identify continuous improvement opportunities in processes, tools, templates, and share best practices

Mandatory  technical & functional skills

 

•Operational excellence: ITIL v4 / ITSM practices (Incident, Problem, Change); metrics‑driven continuous improvement.

•Cloud & automation: understanding of Microsoft Azure technologies (compute, storage, networking).

•Communication and collaboration: clear stakeholder updates, cross‑functional coordination, and crisp documentation/runbooks.

•Change enablement: process design for new feature adoption and version retirement.

•Data analysis & reporting: strong analytic skills to analyze data;  proficiency in data analysis tools (Excel, Alteryx) and compile into comprehensive reports and dashboard using data visualization tools (Power BI).

Preferred technical & functional skills

•Working knowledge of Microsoft Azure technologies, including compute, storage, and networking components.

Key behavioral attributes/requirements

—Attention to detail and quality consciousness

—Demonstrates ability to think critically and demonstrate confidence to solve problems and suggest solutions

—Be a quick learner and demonstrate adaptability to change

—Should be willing to and capable of delivering under tight timelines, basis the business needs including working on weekends

Responsibilities

Roles & responsibilities

•Develop a deep understanding of KGSG Audit applications and functionalities, as well as member firm business and IT requirements and challenges.  Formulate and coordinate operational processes that streamline resolution and/or processing for the member firm engagement teams.
•Be fully informed of Audit business plans, future directions, and current priorities to understand impact to business, training operations, application support or potential cost impact.
•Understand relevant business operational topics documentation within the SOC program, including Access Management and Data Handling and assist the KGSG lead with updating documentation and/or preparing queries & populations for the controls under audit.
•Create the processes for the member firms to engage with KGSG, and processes for Global Business Ops to engage with other internal teams (Product leaders, IDM, Tech Ops etc.) to complete the actions in a standardized and efficient manner
•Draft initial process documentation for 1) country engagement with the KGSG, such as the Operational Consideration guide and 2) internal Business Operations team and potential other internal stakeholders (such as Tech Ops)
•Leverage expertise to help KGSG Audit application and functionality leads to understand implications of development priorities, as well as identifying and addressing gaps in communication, guidance, or alignment between KGSG Audit and member firms
•Manage the intake, review and tracking of related onboarding approvals, including risk management consent, across all audit applications and establish onboarding processes with the respective product owners
•Identify continuous improvement opportunities in processes, tools, templates, and share best practices

Mandatory  technical & functional skills
 

•Operational excellence: ITIL v4 / ITSM practices (Incident, Problem, Change); metrics‑driven continuous improvement.
•Cloud & automation: understanding of Microsoft Azure technologies (compute, storage, networking).
•Communication and collaboration: clear stakeholder updates, cross‑functional coordination, and crisp documentation/runbooks.
•Change enablement: process design for new feature adoption and version retirement.
•Data analysis & reporting: strong analytic skills to analyze data;  proficiency in data analysis tools (Excel, Alteryx) and compile into comprehensive reports and dashboard using data visualization tools (Power BI).

Preferred technical & functional skills

•Working knowledge of Microsoft Azure technologies, including compute, storage, and networking components.

Key behavioral attributes/requirements

—Attention to detail and quality consciousness —Demonstrates ability to think critically and demonstrate confidence to solve problems and suggest solutions —Be a quick learner and demonstrate adaptability to change —Should be willing to and capable of delivering under tight timelines, basis the business needs including working on weekends

Qualifications

This role is for you if you have  the below

Educational qualifications

•Bachelor's degree in Computer science or relevant field

Work experience

•6 to 8 years of Professional Experience

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