Senior Engineer

1 week ago

Chennai, Tamil Nadu, India Siemens Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Responsibilities

Troubleshoot and resolve escalated technical support issues impacting global customers.

Facilitate escalations and drive effective follow-up with Development & Engineering teams on highly complicated incidents.

Own relationships with customers and serve as technical point of contact during issue resolution.

Responsible for uninterrupted service for new implementations as per agreed service levels

Perform product fixes as needed either directly or with product Engineering assistance

On time escalation & effective follow up with Development & Engineering teams on highly complicated incidents.

Work with product team to introduce product improvements into the product road map.

Upskill and train Tech Support teams to handle recurring issues.

Extensive creation & usage of Knowledge articles on service-related issues and topics

Drive process improvement and increase knowledge sharing within the organization.

Upskill and train technical support team members to handle recurring issues

Develop and maintain effective troubleshooting flows for customers and fellow support personnel.

Candidate Profile

Bachelors in Computers, Electronics or Electrical Engineering, or any another closely related engineering discipline; or equivalent experience.

5+ years of working experience in an integrated hardware and software organization, working with teams focused on Engineering, testing, and product management.

Working experience with Linux

Knowledge of networking; a solid understanding of wireless networking , concepts, networks configuration and troubleshooting

Familiarity with Cloud Infrastructure technologies: HTML, java script, Java, application servers, modern REST APIs.

Knowledge of IOT/Embedded systems is a huge plus.

UNIX/Linux shell scripting

Experience with VMWare and enterprise and cloud virtualization

SQL query language and relational database systems

Excellent client-facing communication skills

Excellent analytical skills

Strong organizational and time management skills

Experience with IoT, Workplace Experience, or Building Technologies

Curiosity and willingness/desire to learn about different areas of technology.

Flexibility on work timings and shifts.

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