Specialist IS Architect-Endpoint Management

*What you will do*

In this vital role you will as an Endpoint Management Architect be responsible for designing, managing, and evolving enterprise device management solutions within the Digital Workplace Experience team. This includes shaping end-user computing platforms, setting technology standards, managing roadmaps, and developing solutions aligned with business strategydriving a flawless, secure, and outstanding experience for our users. The role involves close collaboration with Managed Service Providers, vendors, and internal teams to deliver and showcase both existing and emerging device management capabilities.

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Actively partnering with IS and business process teams, the architect will drive innovation and stability through best-practice solutions. The Device Engineering team supports global users by providing architecture and delivery for PC and device management, desktops, mobility, print, remote access, and security.

Roles & Responsibilities:

• Serve as the domain expert driving business value from Amgens device technologies by defining, architecting, operating, and maintaining end-user computing platforms including PCs, mobile devices, tablets, and virtual desktops (W365 VDI)while establishing and managing short- and long-term strategies and roadmaps for all device modalities.
• Define architectural solutions by analyzing business needs, reviewing current environments, and integrating industry-leading standards in collaboration with operations, enablement, and enterprise architecture teams.
• Establish standards, deployment methods, and supported configurations for IS-provisioned Windows, Mac, and iOS devices, in alignment with Amgen IS device lifecycle policies and procedures.
• Design and define next-generation desktop management platforms and processes, focusing on Modern Device and Unified Endpoint Management.
• Define hardware standards to meet current needs and guide future device selection with a strong understanding of enterprise IT. Provide data-driven feedback and testing on new devices (Windows, Mac, iOS) to ensure compliance and audit alignment.
• Develop and maintain systems, tools, policies, and processes to deploy and support applications and workforce services on end-user devices enterprise wide.
• Partner with IT teams including Cyber Security, Network Administration, and Deskside Services to gather requirements and support the procurement of end-user computing devices.
• Define, track, publish, and manage key metrics to demonstrate improvements in stability, usage, and efficiency.
• Oversee testing and qualification of all desktop and laptop software and updates, ensuring compliance with audit and regulatory requirements.
• Build strong vendor relationships, leverage beta programs and user feedback forums, provide technical oversight, and guide vendor roadmap alignment.
• Actively engage in critical outages, issue resolution, and capacity/availability planning sessions.
• Lead strategic IS projects and initiatives.

Basic Qualifications:

• Doctorate degree Master's degree Bachelor's degree and 8 to 13 years in Information Systems experience
• Degree in Computer Science, Information Systems, Engineering, or Life Sciences.

Functional Skills:

• Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices.
• Experience creating strategic execution plans to address gaps between current and future business goals.
• Expert in applying enterprise architecture frameworks to enhance reliability and support cross-functional decisions.
• Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies.
• Experienced in collaborating with DevOps and Agile teams
• Strong background in system orchestration and integration.
• Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management.
• Skilled in automation using PowerShell and Bash scripting.
• Experienced in packaging software for large-scale deployment on Windows and Mac.
• Track record of delivering business-aligned solutions that drive digital transformation across functions.

Professional Certifications:

• S caled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• Excellent verbal and written communication with customers, team members, and management.
• Positive, proactive attitude focused on service improvement and exceeding expectations.
• Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing.
• Self-starter who thrives in fast-paced, high-pressure environments.