Lead Software Engineer

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

About the Role

We are seeking a Lead – Developer Relations (DevRel) to drive our

developer engagement strategy and build a thriving ecosystem around

our products. As the bridge between our engineering teams and the

developer community, you will lead initiatives that empower developers,

advocate for their needs, and amplify our technology's impact. This role

combines technical expertise with community leadership, content

creation, and evangelism.

Key Responsibilities

Strategic Leadership: Define and execute the developer relations

strategy to strengthen community engagement and product

adoption.

Community Building: Build, nurture, and scale a global developer

community through programs, advocacy, and partnerships.

Content & Enablement: Oversee the creation of high quality

developer resources (tutorials, blogs, sample apps, workshops,

documentation) to simplify onboarding and usage.

Advocacy & Evangelism: Represent the company at conferences,

meetups, hackathons, and online forums delivering impactful talks,

demos, and workshops.

Feedback Loop: Partner with product and engineering teams to

channel developer feedback into product improvements and

roadmap decisions.

Open Source & Ecosystem: Champion open-source contributions,

foster collaborations, and support developer influencers and

ambassador programs.

Cross-Functional Collaboration: Work closely with marketing,

product, and sales to design campaigns and strategies tailored to

developer audiences.

Mentorship: Guide and mentor junior DevRel team members,

setting best practices for community engagement and technical

advocacy.

Qualifications

Qualifications

Bachelor's degree in Computer Science, Engineering, or related

field (Master's preferred).

7+ years of experience in software development or developer-

facing roles, with at least 3+ years in Developer

Relations/Advocacy.

Strong technical background with proficiency in one or more

modern programming languages (e.g., Java, Python, JavaScript).

Proven track record of creating technical content (tutorials,

blogs, videos, demos) and delivering presentations at developer

events.

Deep understanding of developer communities, open source

ecosystems, and modern software practices.

Excellent communication and storytelling skills, with the ability to

simplify complex technical concepts.

Experience building or scaling developer programs,

communities, or ambassador initiatives.

Familiarity with cloud, DevOps, APIs, and modern development

stacks.

Ability to thrive in a fast-paced, cross-functional, and global

environment.

Willingness to travel for community and industry events.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.