IT Infrastructure Engineer

1 day ago

Thāne, Maharashtra, India Revvity Full time

Job Summary:

We are seeking a skilled and customer-focused IT Support Engineer to provide second-line technical support across the organization. The ideal candidate will have strong troubleshooting skills, a proactive approach to problem-solving, and the ability to work collaboratively with cross-functional teams to ensure seamless IT operations.

Key Responsibilities:

  • Provide Level 2 support for hardware, software, network, and system issues escalated from Level 1 support.
  • Manage and maintain enterprise IT infrastructure including servers, storage, networking devices.
  • Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.
  • Manage user accounts, permissions, and access rights in Active Directory and other enterprise systems.
  • Support and maintain Windows and Mac operating systems, including patching and updates.
  • Assist in the deployment, configuration, and maintenance of IT infrastructure including servers, switches, routers, and firewalls.
  • Document technical issues and solutions in the ticketing system and knowledge base.
  • Collaborate with vendors and third-party service providers for issue resolution and procurement.
  • Participate in IT projects such as upgrades, migrations, and rollouts.
  • Ensure compliance with IT policies, procedures, and security standards.
  • Collaborate with cross-functional teams to implement IT solutions aligned with business needs.
  • Ensure compliance with IT security policies, data protection regulations, and audit requirements.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of experience in IT support or systems administration.
  • Strong knowledge of Windows OS, Microsoft 365, Intune, Active Directory, and basic networking.
  • Experience with ticketing systems (e.g., ServiceNow, Jira, or similar).
  • Familiarity with ITIL practices is a plus.
  • Excellent communication and interpersonal skills.
  • Experience in Patching management process
  • Ability to work independently and manage multiple tasks effectively.

Preferred Skills:

  • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
  • Experience with virtualization technologies (VMware, Hyper-V).
  • Exposure to cloud platforms like Azure or AWS.

Working Conditions:

  • Onsite and remote users support
  • May require occasional travel to branch offices or client sites.
  • Flexible to work in shifts or on-call support as needed.

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