Linux System Administrator

4 days ago

Greater Kolkata Area, India Newfold Digital Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Description :
Role : Senior Hosting Product Specialist.

About Us
Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Group, Newfolds mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online.

The company's world-class family of brands includes BlueHost, HostGator, iPage, , A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

What Youll Do

  • Participate in 24x7 shifts.
  • Monitor the stability of our products with various internal tools.
  • L1/L2 Support ownership of all hosting products Handle incident response, troubleshooting and fix for various products/services.
  • Handle escalations as per policies/procedures.
  • Get different internal/external groups together to resolve production site issues effectively.
  • Communicate clearly on tickets, phone calls made to the team about various issues.
  • Exhibit a sense of urgency to resolve issues.
  • Build advanced automation workflows for automating repeated issues.
  • Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and a predefined runbook.
  • Ensure SLA's and Operational standards are met.
  • Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated issues.
  • Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.
  • Contribute to Operations handbook.
  • Ensure smooth hand-offs between shifts.

Who you are? (2-4 years of experience) :

  • Educational Qualifications : Graduate, preferably in Information Technology or Computer Science. Consistently strong academic Linux : Good understanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat,
  • Windows : Windows 2000/2003/2008, NTFS chkdisk /acls etc, Troubleshoot system/application faults using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals : Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Application Protocols : : Must be willing to work in shifts (including at night and on holidays).

Good To Have

  • Understanding of Cloud.
  • Systems/Hardware : RAID, LOM/IPMI/IP KVMs, Dell Hardware.
  • Windows : WMI, Powershell/VB scripts, MS-SQL Fundamentals.
  • Applications : Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.
  • Tools/Utilities : Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN.
  • Others : Regular expressions, Rescue Kits like TRK, etc.
  • Certification : Red Hat Certified Engineer (RHCE), GCP.

Why Youll Love Us

  • Weve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment.
  • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
  • We celebrate one anothers differences. Were proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work.

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