ServiceNow PM/ Architect

5 days ago

Mumbai Metropolitan Region, India Birlasoft Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Area(s) of responsibility

Skills: ServiceNow Project Manager/ Architect
Experience: 10+ years
Location: Mumbai/ Pune/ Noida/ Bangalore/ Hyderabad/ Chennai
Notice Period: Immediate Joiners
Job Description

  • Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
  • Specialization in designing solutions on ServiceNow platform basis the customer need
  • Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
  • Know how to conduct requirement gathering for ServiceNow implementation
  • Experience in designing Technical (LLD) Design Documents, Training Documents etc.
  • Experience in conducting Technical Reviews, End User Trainings
  • Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
  • Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
  • Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
  • Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
  • Experience in creating custom processes, custom 3rd party integrations and custom applications
  • Demonstrate an awareness of Best Practices of ServiceNow implementation

Preferred Certifications

  • ServiceNow Implementation Certified
  • ServiceNow CAD Certified
  • CIS - HRSD
  • ITIL V3 Foundation certified

Good To Have But Not Necessary Certifications

  • Certified Scrum Master

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