Complaints Associate

2 weeks ago

India Delhi NCR Careers at Tide Full time ₹ 6,00,000 - ₹ 12,00,000 per year

ABOUT THE TEAM

We are seeking a skilled and experienced Complaints Associate. The successful candidate will be responsible for ensuring that the Complaints Team resolve all complaints efficiently, effectively, in a timely manner and in accordance with any relevant policies and procedures while providing excellent customer service.

Some of the things you'll be doing:

  • Monitor and track complaint resolution metrics to identify areas for improvement and develop action plans to address them;
  • Develop and implement policies and procedures for handling complaints in accordance with company guidelines and regulatory requirements.
  • Investigate and analyze complaints to identify the root cause of the issue.
  • Communicate with complainants through various channels such as email or phone to resolve their complaints in a timely and professional manner;
  • Ensure adherence to TAT & 100 % responses to all complaints/queries;
  • Manage escalated complaints and work with other departments to resolve complex issues;
  • Collaborate with other departments, such as Member Support, Legal and Risk and Compliance, to ensure consistency and alignment in the handling of complaints;
  • Prepare reports and presentations for Senior Management and other stakeholders to communicate the status of complaint resolution activities and areas for improvement etc.

WHAT WE ARE LOOKING FOR

  • Excellent communication skills, both verbal and written
  • You have minimum of 3 years of experience in complaints resolution or related field
  • Strong analytical skills and the ability to identify and solve problems efficiently
  • Excellent organizational and time management skills
  • Ability to handle and prioritize multiple tasks and demands
  • Capable of working independently as well as in a team
  • Bachelor's degree
  • Experience in NBFC/Fintech preferred

WHAT YOU WILL GET IN RETURN

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • WFH Setup allowance
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities

  • Complaints Associate

    6 days ago

    India, Delhi NCR Careers at Tide Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ABOUT TIDEAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Complaints Associate

    2 weeks ago

    Delhi, Delhi, India Careers at Tide Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    ABOUT TIDEAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Complaints Associate

    2 weeks ago

    Greater Delhi Area, India Tide Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About TideAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Associate, Global Complaint Management

    24 hours ago

    Chennai, India ICU Medical Full time

    Job Description Job Description Role: Analyst, Global Complaint Management (Customer Response) Team: Quality Designation: Associate Location: Chennai, India Position Summary The position is responsible for managing device or pharmaceutical complaints and adverse events globally. Duties may include the following: initial triage of complaint files, assessments...

  • Associate- Complaints Customer Service

    15 hours ago

    New Delhi, India Skill Ventory Full time

    Roles and Responsibilities Key Responsibilities: - One with 3-5 years of customer grievance handling experience Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc. Coordinated with internal and...

  • Customer Support Associate

    2 days ago

    Delhi, NCR, India Staffision Staffing Solutions Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    Hey JobseekersHiring for International Voice Process for Gurgaon LocationPosition- Customer Service AssociateQualification- Graduate & Undergraduate both can applyExperience- Minimum 1yr into international voice processWorking days- 5 days ( rotational shifts)Cab facility availableSalary - Upto 35k ctcRoles and Responsibilties-Respond promptly to customer...

  • Executive - Remittance (Cheque Payment Processing & Complaints Analyst)

    4 weeks ago

    Gurugram, India SBI cards Full time

    Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At...

  • Client Services Associate

    4 weeks ago

    Coimbatore, India Dream On Travel Full time

    Job Description About the role: We are looking for an experienced client associate who can effectively communicate with customers, calmly explain the packages, and handle inquiries and complaints in a nuanced and composed manner. Responsibilities - Communicate and negotiate effectively with customers and develop strong relationships with travellers - Keep...

  • Guest Service Associate

    2 weeks ago

    Delhi, NCR, India Feastary Hospitality Llp Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Greet guests with warmth* Manage guest requests & complaints* Ensure exceptional dining experiences* Maintain cleanliness & organization of restaurant area* Collaborate with team on service improvements

  • Logistics Associate

    1 day ago

    india NCR Atleos Full time

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Coordinate between repair centers to generate and receive daily consumption email...