Cloud Engineer, II
5 days ago
Overview
This position is a key member of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule. We are looking for an Cloud Support Engineer to join our Cloud Support team. Expertise in cloud monitoring tools, observing, and interpreting system dashboards, and quickly reacting to software alerts and user issues are key to this role.
Responsibilities
Diligently observe and interpret cloud monitoring dashboards and alerts.
Resolve basic issues; escalate urgent and complex issues. Know the difference.
Coordinate with internal departments and sometimes with customers.
Be aware of customer SLA's and escalate issues if cases are taking too long to resolve.
Document all troubleshooting and issue management actions via the electronic case management
system.
- Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available
to be engaged in response to system-initiated alerts.
- Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets;
share regular status reports with stakeholders.
- Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to
support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.
Note: The statements herein are intended to describe the general nature and level of work being
performed by employees and are not to be construed as an exhaustive list of responsibilities, duties,
abilities, and skills required of personnel so classified.
Qualifications
Minimum Education:
- Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field
Minimum Work Experience (years):
- 2+ years' experience working on an operations style team (NOC, SOC, MOC, etc.) and troubleshooting networking, service desk, operations center and/or supporting cloud based Infrastructure.
Key Skills and Competencies:
Experience with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).
Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.
- Knowledge and experience of SIEM, ELK, PLG, and container orchestration platforms like Kubernetes are preferred
- Cyber Security related Certifications like Security+, SSCP, CCSP, and CEH.
- Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell.
- Experience (1+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
Position Specific Information:
- Travel Requirements (as a % of time): 0-10%
- Able to telework? Yes/no – if yes, % of time and expectations while teleworking: Yes
- Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.):
NA
-
Cloud Engineering Specialist
2 weeks ago
Pune, Maharashtra, India Larsen & Toubro Infotech Ltd (LTI) Full time ₹ 8,00,000 - ₹ 20,00,000 per yearSenior Specialist - Cloud Engineering Minimum Qualifications Dev prod support IIS serve exp Windows sys admin exp SQL server Net coding exp Devops tools exp Minimum six 6 years experience in Infrastructure engineering and DevOps tools platform engineering or Cloud engineering Minimum two 2 years of cloud infrastruture engineering and DevOps...
-
DevOps Engineer II
2 days ago
Pune, Maharashtra, India Critical Start Full time ₹ 1,04,000 - ₹ 1,30,878 per yearOverviewWe are seeking a DevOps Engineer II to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The ideal candidate brings 3-5 years of hands-on experience in cloud-native infrastructure, CI/CD automation, and Infrastructure as Code. You bring advanced skills in AWS and Terraform,...
-
Salesforce Developer
1 week ago
Pune, Maharashtra, India Cloud Certitude Full time ₹ 90,000 - ₹ 12,00,000 per yearCloud Certitude is a consulting company in Gurgaon, specializing in products, platform, and ISV services. We prioritize high-quality continuous improvement in our delivery engagements and have a proven track record of developing, customizing, and integrating solutions for clients.Required skills and qualifications -Bachelor's degree in Software...
-
Software Quality Engineer II
1 week ago
Pune, Maharashtra, India Rapid7 Full time ₹ 5,00,000 - ₹ 12,00,000 per yearSoftware Engineer II in TestWe are seeking a Software Engineer II in QA who is passionate about testing high quality cybersecurity products.Our ideal teammate possesses a natural curiosity, sharp analytical skills, and is excited to drive improvements on behalf of customers. We are looking for an individual that can drive quality initiatives, build and...
-
Software Quality Engineer II
2 weeks ago
Pune, Maharashtra, India Rapid7 Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSoftware Engineer II in TestWe are seeking a Software Engineer II in QA who is passionate about testing high quality cybersecurity products.Our ideal teammate possesses a natural curiosity, sharp analytical skills, and is excited to drive improvements on behalf of customers. We are looking for an individual that can drive quality initiatives, build and...
-
Software Engineer II
2 days ago
Pune, Maharashtra, India Rapid7 Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRapid7 is a publicly traded Cybersecurity company headquartered in Boston, MA with 17 offices around the world. We are excited to be expanding our Global footprint into India and as we build out our Product & Engineering teams, we are looking for Software Engineers. As a Software Engineer II you will take ownership of the development of new features for your...
-
Cloud Infrastructure Engineer II
4 days ago
Pune, Maharashtra, India Medallia Full time ₹ 8,00,000 - ₹ 24,00,000 per yearOverview:Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.We believe that every experience is a memory that can last a lifetime. Experiences...
-
Solution Architect
4 days ago
Pune, Maharashtra, India Cloud Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description : Cloud Solution ArchitectAs part of - Pre-Sales /Cloud Consulting Team a, you will be responsible for working with the Cloud Sales team to identify business opportunities, analyze customer requirements, working for different competencies , and service delivery and provide technology solutions for the same.Primary ResponsibilitiesCollaborate...
-
Software Engineer II
2 weeks ago
Pune, Maharashtra, India Critical Start Full time ₹ 6,00,000 - ₹ 12,00,000 per yearOverviewWe are seeking a Software Engineer II to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. As a Software Development Engineer II, you will play a crucial role in our development team. Your daily tasks involve translating clear and unambiguous requirements into code, with a...
-
Rapid7 - Software Quality Engineer II
1 week ago
Pune, Maharashtra, India Rapid7 International Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearSoftware Engineer II in Test We are seeking a Software Engineer II in QA who is passionate about testing high quality cybersecurity products. Our ideal teammate possesses a natural curiosity, sharp analytical skills, and is excited to drive improvements on behalf of customers. We are looking for an individual that can drive quality initiatives, build...