AWC Software

We are seeking an experienced ServiceNow Business Analyst to join our team in Noida. The ideal candidate will have at least 5 years of experience working as a BA in ServiceNow implementations, with strong expertise in requirement gathering, process analysis, and stakeholder communication. Key Responsibilities :

• Collaborate with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
• Translate business needs into functional and technical specifications.
• Work closely with development teams to ensure requirements are clearly understood and implemented correctly.
• Lead and participate in ServiceNow configuration, testing, and deployment activities.
• Identify process inefficiencies and recommend automation opportunities using ServiceNow capabilities.
• Conduct user training and create documentation for ServiceNow solutions.
• Stay updated with the latest ServiceNow modules, releases, and best practices.
• Act as a liaison between business users and technical teams, ensuring smooth project execution.

Required Skills & Qualifications :

• Minimum 5 years of experience as a Business Analyst with a strong focus on ServiceNow.
• Hands-on experience with ITSM, ITOM, SPM (Strategic Portfolio Management), HRSD, CSM, or other ServiceNow modules.
• Strong expertise in requirement gathering, process mapping, and workflow automation.
• Ability to create user stories, functional specifications, and process flow diagrams.
• Experience working in Agile/Scrum environments.
• Knowledge of ServiceNow configuration and customization is a plus.
• Strong communication, stakeholder management, and problem-solving skills.
• ServiceNow certifications (such as CSA, CIS-BA, ITIL, or SPM-related certifications) are an added advantage )