System Engineer

2 weeks ago

Bengaluru, Karnataka, India CIEL HR Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Description: Desktop Support Engineer / System Administrator [3-5 Years]Job Title: Desktop Support Engineer / System Administrator / IT Support EngineerJob Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System Administrator with 3-5 years of experience to join our IT team. The ideal candidate will be responsible for providing comprehensive technical support to end-users, maintaining our IT infrastructure, and ensuring the smooth operation of all systems. This role requires an individual with excellent problem-solving abilities, a strong understanding of Windows operating systems and hardware, and exceptional communication skills.Key Responsibilities:

  • Provide L1 and L2 technical support to end-users for hardware, software, and network-related issues, both remotely and on-site.
  • Install, configure, and troubleshoot Windows operating systems (Windows 10/11, Windows Server) and various software applications.
  • Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and other peripherals.
  • Manage and support Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and other productivity tools.
  • Administer user accounts, permissions, and group policies in Active Directory.
  • Manage Google Workspace accounts, including user creation, password resets, mail forwarding, and group management.
  • Monitor system performance, identify potential issues, and implement proactive solutions.
  • Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN issues.
  • Document IT procedures, solutions, and inventory accurately.
  • Participate in IT projects, including system deployments, migrations, and upgrades.
  • Educate users on best practices for IT security and system usage.
  • Collaborate with other IT team members and departments to resolve complex issues.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 3-5 years of proven experience in a Desktop Support, System Administration, or IT Support role.
  • Excellent verbal communication skills with the ability to explain technical concepts clearly to non-technical users.
  • Excellent writing skills for documenting procedures, communicating updates, and crafting clear support responses.
  • Excellent knowledge of Windows Operating Systems (Windows 10/11, Windows Server environments).
  • Strong Hardware knowledge, including troubleshooting, assembly, and component replacement for desktops, laptops, and peripherals.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.).
  • Good knowledge in Google Workspace and Google Admin.
  • Familiarity with Active Directory, Group Policy, and user account management.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Strong problem-solving and analytical skills with a keen attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.

Role & responsibilities

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