Senior Software Engineer

Software Development & Integration:

• Develop and integrate scalable software solutions for cloud-based contact center platforms, including Genesys Cloud, Amazon Connect, and Nice InContact.
• Design and implement CTI (Computer Telephony Integration) solutions for call routing, agent management, and interaction handling in a contact center environment.
• Leverage microservices architecture to build high-performance, scalable applications.
• Deliver cloud-based solutions on AWS, ensuring high availability, scalability, and reliability.

Technology Stack & Development:

• Utilize .NET Framework and .NET Core to design and develop backend systems, with proficiency in C#.
• Work with JavaScript and TypeScript to implement front-end features, ensuring an optimal user experience.
• Collaborate with front-end teams to develop modern web applications using React and GraphQL.
• Write efficient, reusable, and scalable code for integration with contact center solutions and other cloud services.

Cloud & Security Expertise:

• Work with cloud-based platforms (particularly AWS) to design and deploy contact center solutions.
• Implement secure communication protocols such as OAuth, SIP, RTP, and WebRTC to ensure safe and efficient voice and data communication in contact center environments.

Problem Solving & Continuous Improvement:

• Take ownership of development and integration projects, ensuring timely delivery and quality.
• Proactively identify and resolve technical challenges, driving positive change and continuous improvement in software delivery processes.
• Automate testing and deployment processes to improve software quality and reduce manual effort.

Collaboration & Communication:

• Collaborate effectively within cross-functional teams to design, develop, and implement complex integration solutions.
• Communicate clearly and effectively, both verbally and in writing, to team members, stakeholders, and customers.
• Contribute to team-wide knowledge sharing and mentorship, assisting junior developers with their growth and development.

Required skills:

• Technical Skills:
• Strong knowledge of call routing, agent management, and interaction handling in a contact center environment.
• Expertise in CTI Cloud Call Center solutions such as Genesys Cloud, Nice InContact, and Amazon Connect.
• Proficiency in .NET Framework, including C#, .NET Core, and ASP.NET for backend development.
• Experience with microservices architecture for scalable application design.
• Strong knowledge of modern JavaScript technologies, including React, GraphQL, and TypeScript.
• Experience with AWS for cloud-based development and deployment.
• Familiarity with voice communication protocols like OAuth, SIP, RTP, and WebRTC.

Soft Skills:

• Proactive self-learner with the ability to stay updated with emerging technologies and industry trends.
• Strong problem-solving abilities with a natural ability to resolve conflicts and multitask effectively.
• Excellent written and verbal communication skills, with the ability to collaborate across teams and levels.
• A team player who contributes to a positive and collaborative work environment.

Desired Skills:

• Experience with contact center platform API integrations and real-time communication systems.
• Familiarity with cloud-based monitoring and logging solutions for troubleshooting and performance optimization.
• Experience in automating CI/CD pipelines for cloud-based applications.

Required Skills .NET Core, contact center, Genesys Cloud Nice InContact, cloud, Proactive self, collaborate, Flexible, TypeScript, Amazon Connect, problem solving, Communication, multitask, JavaScript, OAuth SIP RTP, ASP.NET, real time communication, AWS, Nice InContact, microservices architecture, troubleshooting, written and verbal communication, WebRTC, React GraphQL, GraphQL, Genesys Cloud Amazon Connect, React, .NET Framework, API integrations