Supervisor

1 week ago

India Lagoon Bhubanswar Odisha MAYFAIR Hotels & Resorts Limited Full time ₹ 2,50,000 - ₹ 5,00,000 per year

OBJECTIVE:

To ensure efficient operation of the area(s) under his/her control to maintain the highest standards of housekeeping, cleanliness and hygiene utilizing all available resources to achieve optimum guest satisfaction & organizational profitability, in an atmosphere of high employee morale.

PRINCIPAL ACCOUNTABILITY:

  • Optimizes work productivity by effectively scheduling and allocating all available resources (staff, material) under his/her control.
  • Ensures constant adherence to organizational standards in hygiene, cleanliness and maintenance of equipment, fitting and fixtures of the area under his/her control
  • Ensures guest requirements and requests are promptly and efficiently responded to, to achieve customer satisfaction.
  • Ensures cost effectiveness of resources (material, staff) under his/her control to achieve optimum profitability.
  • Responsible for effective mini bar management as per organization's standards.
  • Ensures quality of all hotel uniform, linen and control issues, returns and alterations.
  • Attends and provides training on fire safety & security systems.
  • Creates, establishes and maintains a conducive work environment whereby training can be conducted to ensure multifunctionality and development of staff. Guides and trains staff on development of correct operational skills
  • Responsible for smooth operation of the blocks assigned & supervision of Room Attendants
  • Organizes and facilitates the room making process.
  • Daily allocation of rooms and deep cleaning tasks to team members.
  • Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
  • Checks the occupied and departure rooms, giving special attention to guest needs.
  • Ensures that the entire operation is performed as per the laid down standards.
  • To organize immediately the guest needs under intimation to EHK/Executive.
  • Manage guest requests, including VIP amenities and communicating them to the relevant team members
  • Routine inspection of guest bedrooms to ensure they meet standards.
  • Aware of all room categories and amenities.
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Carry out lost and found procedures.
  • Report maintenance issues to Maintenance/Engineering Department.
  • Assist Housekeeping Manager with training requirements.
  • Represent the needs of the team to others in the hotel.
  • Comply with hotel security, fire regulations and all health and safety legislation.

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