Senior Manager-Services

2 weeks ago

Mumbai, Maharashtra, India Crompton Greaves Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Divisional Service Manager - Pumps

Position Overview   

Responsible for driving operational and service excellence in managing pumps service operations. Focus on improving service quality, optimizing inventory and spares, and ensuring product training.

Key Responsibilities:

Operational Excellence:  

  • Provide CAPA to field teams based on market quality feedback.
  • Reduce ageing stock at location 2001 and ensure no stock over 45 days at location 2004.
  • Improve spares service factor and availability.
  • Strengthen relationships with branches, retailers, and ASCs.
  • Ensure timely product refresh training for service managers.

Service Excellence: - ead the rollout of new spares packaging process for pumps. - Focus on reducing COPQ.

Key Deliverables:

  • Implement CAPA based on market feedback.
  • Achieve stock reduction targets at locations 2001 and 2004.
  • Improve spares service factor.
  • Execute planned service center visits.
  • Complete product refresh training.
  • Rollout new spares packaging.
  • Reduce COPQ compared to the last year.

Qualifications & Skills:

  • Experience in service operations management, preferably in pumps or related industries.
  • Expertise in inventory management, service delivery, and quality assurance.
  • Strong leadership and cross-functional team collaboration skills.
  • Excellent communication and stakeholder relationship management.
  • Analytical skills to implement corrective actions. - Proficiency in product training.

Location: Mumbai

Reporting To: Service Head

This position offers an exciting opportunity to lead and optimize service operations for the pumps product line, driving both operational efficiency and service excellence.

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