Release Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Release Manager (Change & Release) at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities

• Serve as the Release cum Change Manager, owning the end-to-end release lifecycle for internal and partner applications.
• Maintain and track a centralized release calendar for all application changes, network updates, infrastructure patching, and IOC activities.
• Facilitate daily toll gate discussions to expedite and monitor release approvals and changes.
• Coordinate and approve changes in JIRA as the authorized release manager.
• Track and monitor night-time change implementations; escalate for extensions or incidents as needed.
• Publish and maintain weekly/monthly release and change calendars.
• Send notifications for major releases and proactively communicate to stakeholders.
• Generate and publish D-1 change reports and monthly KPI achievement reports for performance tracking.
• Ensure compliance with change management processes and ITIL framework.

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• At least 8 years of experience in release/change management with a strong focus on ITIL-aligned practices.
• Proven experience using Release Management Tools like JIRA and ServiceNow.
• Strong knowledge of Software Development Lifecycle (SDLC) and Agile/DevOps methodologies.
• Experience working in a 24x7 production environment managing critical releases.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• ITIL Foundation certification is mandatory; ITIL Intermediate/Expert preferred.

Preferred Technical and Professional Experience

• Change Management: Deep understanding of change control processes and policies.
• Configuration Management: Knowledge of configuration management practices and tools.
• Quality Assurance: Familiarity with QA integration into the release process.
• Automation: Experience with automation tools such as Digital.AI for release streamlining.
• IT Infrastructure: Working knowledge of infrastructure components (servers, networks, databases).
• Communication: Strong verbal and written skills to communicate release status, risks, and updates clearly.
• Project Management: Exceptional planning and coordination skills to manage multiple simultaneous releases.
• Problem-Solving: Ability to quickly identify, assess, and resolve release issues under pressure.
• Leadership: Proven ability to lead cross-functional teams and drive collaboration.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.