Hiring For Noida
1 week ago
FOR FURTHER DETAILS CONTACT
Job Title: International Customer Support US Voice Process
Location: Gurugram & Noida
Experience Required: FRESHER and Experience can apply
Shift Timings: US & UK Shifts (Night Shifts)
Job Type: Full-Time
Job Description
We are seeking a dynamic and customer-focused International Customer Support Specialist to join our team for the US and UK voice process. If you have excellent communication skills, a passion for solving customer issues, and the ability to work in night shifts, wed love to hear from you
Key Responsibilities
- Handle inbound and outbound customer calls for the US and UK markets.
- Provide effective resolutions to customer queries and complaints in a professional and timely manner.
- Maintain a deep understanding of company products and services to assist customers effectively.
- Accurately document all interactions and maintain records in the CRM system.
- Follow up on customer requests to ensure complete satisfaction.
- Adhere to quality standards and meet performance metrics such as First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT).
- Collaborate with internal teams to address complex issues.
What We Offer
- Competitive salary and incentives.
- Transportation facilities for night shifts.
- Comprehensive training to ensure you succeed in the role.
- Growth opportunities within the organization.
- A dynamic and supportive work environment.
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