Trading Systems Engineer

Your role
Trading Systems Engineers are the front line of Markets FX client services working with clients on a day-to-day basis. We provide mission critical systems for foreign exchange and Trading Systems Engineers ensure those systems are functioning at 100% availability. TSEs provide hands-on system operation, answer questions, support in-house teams, troubleshoot problems, perform upgrades and collaborate across the business, ensuring our clients have a reliable and dependable service.

Your duties and responsibilities

• Monitor, deploy, support and operate sophisticated front and back-office trading systems processing billions of dollars in trades a day.
• Interact with a wide spectrum of people at client sites, including front office support teams, system administrators, operations teams, developers and traders.
• Interact with internal stakeholders including developers, product leads, operations and infrastructure teams.
• Perform regular system checks and analysis and provide reports of system functioning and service level.
• Troubleshoot and restore system processing in event of incidents and problems.
• Handle in-bound service requests and questions.
• Perform proactive event management

Your Skills, Experience, And Qualifications

• Required
• 2-3 years previous experience in a technical customer support role.
• Experience working in FinTech or related field.
• Excellent written and verbal communication skills.
• Understanding of networking fundamentals and experience in diagnosing connectivity issues.
• Understanding and experience working with messaging protocols (SOAP, JMS, MQ, FIX or others).
• Strong attention to detail, self-management, initiative, discipline, and follow-through.
• Exceptional problem-solving ability.
• Competent with SQL
• Familiarity with databases and message-based software systems.
• Ability to work flexible hours to meet client demands.

Preferred

• Trading support experience/exposure to trading protocols; e.g. FIX is a plus.
• Familiarity with at least one scripting or object-oriented programming language.
• Experience working with both Windows Server and UNIX/Linux.
• Service Management knowledge.

About Us
We're a diverse group of innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. More than 40% of the world's largest companies use our solutions. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
• Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.

Within ION Analytics we help clients find advantage in a world of information overload and fragmented systems. Our business information solutions blend expert journalism and analytics with data to help banks, advisors, investors, law firms and corporations find opportunities in markets ranging from equities and fixed income to infrastructure and private equity.

On our platform clients can break through silos to originate opportunities, find buyers, and use resources efficiently, and our advanced workflow automation tools cut through the noise to deliver personalized, targeted information that saves time and effort, and drives better decisions.

With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.

At ION, we offer careers that provide many opportunities: To invent. To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before. Imagine what you can do and experience. This is where you can do your best work.

Learn more at e service.