Field Service Technician

19 hours ago

Chennai, Tamil Nadu, India Ford Global Career Site Full time ₹ 15,00,000 - ₹ 28,00,000 per year


 Key Roles and Responsibilities and Skill of Position 

  • Perform advanced diagnostics, repair, and maintenance on Ford vehicles to OEM standards.
  • Dismantle, inspect, repair, and assemble engines and transmissions/gearboxes with precision.
  • Conduct advanced electrical and electronic diagnostics, tracing faults and resolving complex issues.
  • Triage and resolve technical concerns with clear root-cause analysis and corrective action plans.
  • Handle warranty-related queries: verify concern and cause, capture DTC and evidence, prepare accurate documentation, and liaise with warranty/admin teams for approvals in line with Ford policies.
  • Utilize Ford ESST/SST and associated diagnostic platforms efficiently and safely.
  • Document work performed, diagnostics, and parts used in line with Ford processes and dealership standards.
  • Liaise professionally in English with Australian dealership teams for technical escalations and updates.
  • Support road tests, quality checks, and final delivery inspections.
  • Mentor junior technicians and contribute to a safe, clean, and organized workshop.
  • Adhere to safety, environmental, and compliance standards.
  • Knowledge of vehicle modules is important for both retrieving Data Identifier (DID) information and conducting programming tasks

Key Skills: 

  • Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows).
  • Familiarity with Ford service information portals and technical service publications.
  • Prior experience preparing and validating warranty claims in a dealership/service environment.
  • Ford Information systems- PTS,GTAC, Servis2,
  • Computer literate – Word, Excel, Outlook, PowerPoint. 
  • Ability to work under pressure in difficult environments and different time zone.

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