Cafe Manager

The Artist Cafe, is a modern Indian Donut & Coffee brand owned and operated by The Passion Pursuit Group. We combine traditional & modern artisanal Greek donuts and coffee ethos with the knowledge, sourcing and craftsmanship of various suppliers.

Cafe Manager - The Role

We are looking for a Cafe Manager to oversee the cafe and lead a passionate team of baristas. The right person will have extensive experience and a strong passion for specialty coffee, with an advanced barista background and leadership skills. They will also have the ability to lead a team that champions memorable customer experiences. This is an exciting opportunity to join us and play a key role in the first of its kind concept cafe in India.

Café Manager Responsibilities:

• Foster a positive team culture consistent with our brand values.
• Lead by example in delivering a market-leading customer service experience and set the standard for the team.
• Provide coaching, direction, and weekly goals to team members, including training and development.
• Oversee venue administration, including systems management, ordering, stocktaking, timesheet management, and compliance.
• Create and manage rosters to provide optimal team coverage while maintaining budget targets.
• Identify opportunities to increase sales and improve the customer experience.
• Maintain the quality, safety, standards, and overall presentation of the cafe.

Functional responsibilities:

•Educate customers about our donut offerings and coffee culture.

•Selling coffee and coffee grinding and brewing equipment; preparing and serving a quality coffee beverage, introducing seasonal beverages along with food offerings.

•Welcome customers by assessing their coffee & food interests and needs.

•Prepare beverages & food by adhering to the defined recipes

•Helps in generating revenue through driving suggestive selling based on customer's preferences.

•Maintains stock on merch rack, FDU & other display units through timely replenishment.

•Follow SOPs while handling equipment; adheres to PM schedule & call for timely repairs

Behavioral:

•Maintains secured, safe, clean and healthy workplace by following SOP's.

•Takes feedback from the customers about product & place; responds appropriately & if required than convey it to the SLT.

•Takes ownership of self-development & learning, shares skill & knowledge with fellow team members.

About You:

You'll be perfect for this role if you have:

• A passion for specialty coffee and hospitality.
• Previous experience in a similar management role.
• Strong leadership skills with the ability to inspire and lead by example.
• Excellent customer service and advanced barista skills.
• A passion for creating exceptional customer experiences.
• Advanced interpersonal and communication skills.
• A strong work ethic and the ability to meet and exceed KPIs.
• Experience managing systems and software related to cafe operations.
• Hospitality certification (Is preferred or desirable but not mandatory)

Our Culture & Employee Benefits

As a part of the The Passion Pursuit Group, we are committed to fostering an inclusive, healthy, skilled, and dedicated workplace. As a team member at The Artist Cafe, you'll enjoy a wide range of benefits, including:

• Competitive and Industry leading pay, incentives and bonus.
• Generous employee discounts and employee benefits.
• A tailored training and development plan with growth opportunities.
• An inclusive and supportive culture which encourages employee growth.
• Ongoing support from an experienced and proven leadership team.